DONNAH AUZA
HALLAM,VICTORIA
Summary
Energetic receptionist and dental assistant offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
5
5
years of professional experience
Work History
Dental Receptionist/Dental Assistant, Chairside
Amberly Dental
NARRE WARREN SOUTH, VIC
02.2021 - Current
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared and positioned patients for procedures by , clipping dental napkins and placing patient safety devices.
- Booked patient appointments and managed treatment details using dental 4 windows software.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Typed patient data into computer system using Dental 4 Windows and The Digital Office Software while following privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images by attaching to file for review by dentist.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Staged tray for procedures by arranging dental instruments and equipment.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Health Care Assistant
Regis Aged Care
Dandenong, VIC
06.2019 - 02.2020
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Registered Nurse
Bahrain Medical Centre, Cebu Maternity Hospital
Philippines, CEBU
06.2002 - 03.2005
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient reactions to drugs and carefully documented findings.
- Provided direct patient care, stabilized patients and determined next course of action
- Managed care from admission to discharge
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
Education
Bachelor of Science - Education
Bohol Institute of Technology
Philippines03.2001
Bachelor of Science - Nursing
Holy Name University
Philippines03.1995
Skills
- Dental Terminology
- Payment Processing
- Cleaning and Sterilizing
- Phone and Email Etiquette
- Organization and Time Management
- Verbal and Written Communication
- Team Collaboration
- Adaptable and Flexible
- Operational Efficiency
- Claim Forms
- Computer Proficiency
Timeline
Dental Receptionist/Dental Assistant, Chairside
Amberly Dental
02.2021 - Current
Health Care Assistant
Regis Aged Care
06.2019 - 02.2020
Registered Nurse
Bahrain Medical Centre, Cebu Maternity Hospital
06.2002 - 03.2005
Bachelor of Science - Education
Bohol Institute of Technology
Bachelor of Science - Nursing
Holy Name University
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