Connor Donnelly
Summary
Dynamic and detail-oriented professional with proven cash handling proficiency and strong relationship-building skills. At Lakelands Country Club, I enhanced membership growth and streamlined inventory management, ensuring optimal stock levels. Recognized for exceptional customer service and adaptability, I consistently fostered positive experiences that encouraged repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Golf Pro Shop Assistant
Lakelands Country Club
04.2024 - 02.2025
- Monitored inventory levels regularly to identify slow-moving items or reordering needs promptly, minimizing potential stockouts or overstock situations
- Ordering general and custom stock from suppliers and creating positive relationships with brand representatives (TaylorMade, Titleist, Ping, Callaway, Srixon, Bridgestone etc.)
- Contributed to membership growth by actively promoting club programs and benefits to prospective members during pro-shop interactions
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Developed strong rapport with customers and created positive impression of business
- Managed Competition administration on MiScore system, effectively distributing prizes within budget and providing quick results for presentations
- Operated as shop manager when golf operations manager/head pro was not on site
Shift Runner
The Kart Centre
07.2022 - 08.2023
- Organized food and drinks to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Operated as interim manager Feb 23-end, overseeing stock, product orders, shift operations, staff training and event coordination.
Sales Associate
IrisPhoto
03.2020 - 09.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved high quality, time efficient digital editing to maximise daily sales opportunities
- Operating as the lead employee on site at most times from Jan 2021-end, handling disputes and complex issues profieciently
Education
High School Diploma -
John Curtin
11-2020
Skills
- Adaptability and resilience
- Cash handling proficiency
- Scheduling flexibility
- Relationship building
- Stock replenishment
- Inventory and stocking
- Store opening and closing
- Purchase orders
- Task prioritization
- Detail-oriented
Certification
Clubs WA: Responsible Service of Alcohol
Timeline
Golf Pro Shop Assistant
Lakelands Country Club
04.2024 - 02.2025
Shift Runner
The Kart Centre
07.2022 - 08.2023
Sales Associate
IrisPhoto
03.2020 - 09.2021
High School Diploma -
John Curtin
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