Don Sanjeewa Thushara
POORAKA,SOUTH AUSTRALIA
Summary
Focused Client Services Manager promoting more than 07 years' expertise successfully working for organizations in the Facility Management market. Courteous and cordial with a desire to take on challenges at a new company. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Client Services Manager
ART Cleaning and Maintenance Pty Ltd
POORAKA, SA
03.2015 - Current
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Developed relationships with stakeholders to maximize performance resulting in customer satisfaction.
- Assessed monthly reports to review client activity and identify opportunities.
- Interfaced with third-party companies to resolve concerns and request additional data.
- Directed and motivated staff by reviewing work and providing constructive feedback.
- Developed the company to medium size entity from the day one with the employer and assisted to achieved 40% present revenue growth.
Branch Manager
Singer SrI Lanka PLC
Colombo, Sri Lanka
03.2008 - 12.2011
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Operations Supervisor
DHL Express PLC
Dubai, United Arab Emirates
12.2005 - 12.2006
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Built strong operational teams to meet process and production demands.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
Team Leader
DHL Express PLC
Jeddah , Saudi Arabia
03.1997 - 09.2005
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Maintained and updated systems to drive communication with internal and external customers.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Developed action plans with driving personnel to reduce service failure.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Directed team activities by establishing task priorities and providing guidance.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
Marketing Executive
Ceylinco General Insurance PLC
Colombo, Sri Lanka
03.1994 - 02.1997
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Business Development Executive
CTC Eagle Insurance PLC
Colombo, Sri Lanka
01.1992 - 01.1994
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Exceeded company sales goals for new policies.
- Pursued continued professional development through insurance workshops, course and webinars.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Sought out new clients and developed clientele by networking to find new customers.
- Met with division leaders and consultants to discuss strategies to increase sales.
Education
MBA - BUSINESS ADMINISTRATION
Charles Sturt University
Melbourne, VIC11.2013
Skills
- Business Services Support
- Client Rapport
- Project Planning
- Problem Resolution
- Team Building
Languages
English
Full Professional
Certification
- Licensed Test & Tag - 2022
- Working with children clearance - 2021
Timeline
Client Services Manager
ART Cleaning and Maintenance Pty Ltd
03.2015 - Current
Branch Manager
Singer SrI Lanka PLC
03.2008 - 12.2011
Operations Supervisor
DHL Express PLC
12.2005 - 12.2006
Team Leader
DHL Express PLC
03.1997 - 09.2005
Marketing Executive
Ceylinco General Insurance PLC
03.1994 - 02.1997
Business Development Executive
CTC Eagle Insurance PLC
01.1992 - 01.1994
MBA - BUSINESS ADMINISTRATION
Charles Sturt University
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