DON SUREN BALASURIYA
West End,QLD
Summary
Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities. Savvy to industry trends, practices and customer demands.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Customer service, Ability to plan, Solution focused, Positivity and Resilient/Multitasking are the key successes of the personality.
Overview
14
14
years of professional experience
Work History
Business Development Executive
iDestiny Travel
04.2020 - Current
- Provide leadership to achieve high level of service delivery and achieve sales targets.
- Increased sales by 17% over the last 12 months.
- Arrange client travel plans in collaboration with tour operators and hotel managers in other countries.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Identified business development challenges and customer concerns for proactive resolution.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Officer
Menzies Aviation
01.2017 - 03.2020
- Provide highest standard of customer service to Airline customers by dealing with customer inquiries and monitoring customer satisfaction.
- Apply skills and knowledge for problems during check-in and boarding process.
- Provide assistance to transit and arriving passengers.
- Adhere to OH&S procedures and policies.
- Maintain basic situation awareness of all critical factors relevant to safety and security of aviation workplace by assessing situations and taking appropriate action.
- Operate various types of aerobridges to manufacture operating procedures.
- Contribute to achievement of on-time performance standards and requirements
- Use and maintain communication systems and equipment,
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Administrative duties.
- Provided primary customer support to internal and external customers.
Sales Manager
Flydubai Airlines
01.2010 - 04.2016
- Experience in negotiations with agents and consolidators.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales targets and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company,individual performance through teamwork and focus on customers.
- Exceptional customer service and stakeholder engagement skills
- Experience in processing all queries and requests with accuracy, explaining the products and services
- Identify other business opportunities
- Drove business development efforts associated with new agents
- Achieve sales revenue targets set by the Management.
- Experience in leading a team of 10 sales and customer service agents.
Education
Master of Arts - Postgraduate Diploma in Marketing
Chartered Institute of Marketing (CIM)
UK07.2023
Skills
- Computer Skills/Professional software Skills/Languages
- Extensive working Knowledge in
- Computer based software
- Extensive working knowledge in “Target plus” Revenue Management systems and CRM Programs
- Hands on experience in Microsoft Office Applications
- Mentoring
- Account and Territory Management
- Training and Development
- Quote and Proposal Management
- Budget Forecasting
- Category Targets
- Order management
Accomplishments
- Increased customer base by 23% by expanding market to incl Eastern Europe and Africa.
- Sri Lanka ranked as the top Sales station , averaging 7% above sales revenue for a year.
- Supervised and Manage a team of 10 staff members incl ticket office.
- Produced 8% increase in YTD revenue on individual Travel accounts.
- Achieved record-high client growth in 2012 by developing a comprehensive sales and marketing plan.
Affiliations
Associate (ACIM)member in Chartered institute of Marketing.
Additional Information
- An Australian Citizen
Cricket
As a hobby I like to play cricket and watch live games.
Languages
English
Full Professional
Sinhalese
Native or Bilingual
Timeline
Business Development Executive
iDestiny Travel
04.2020 - Current
Customer Service Officer
Menzies Aviation
01.2017 - 03.2020
Sales Manager
Flydubai Airlines
01.2010 - 04.2016
Master of Arts - Postgraduate Diploma in Marketing
Chartered Institute of Marketing (CIM)
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