Dontae Proctor
Kurunjang,VIC
Summary
Dynamic Customer Service Associate with proven expertise in cash handling and a strong commitment to customer satisfaction at Coles. Recognized for effectively managing sales transactions and maintaining an organized checkout area. Known for exceptional communication skills and a calm demeanor, ensuring a positive shopping experience for all customers.
Customer service-focused professional with experience as Cashier and Associate, possessing skills in handling cash transactions, customer inquiries, and complaints. Demonstrated strength in maintaining high levels of customer satisfaction through excellent communication and interpersonal abilities. Made significant impact by implementing efficient processes to increase speed of service and enhance the overall customer experience.
Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate Cashier
Coles
Leopold, Vic
08.2024 - 06.2025
- Assisted customers with product inquiries and store navigation.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Greeted customers upon arrival and assisted them with their inquiries.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Kept up-to-date on new products available in the store.
- Assisted other departments when needed during busy periods.
- Recommended, selected, located, and obtained products to meet customer needs.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
Education
Newcomb Secondary School
Newcomb, VSkills
- Cash handling
- Customer service
- Sales transactions
- Product knowledge
- Checkout operations
- Time management
- Effective communication
- Active listening
- Problem solving
- Cash handling expertise
- Reliability and punctuality
- Professional appearance
- Order coordination
- Customer focus
- Cash register operation
- Check processing
- Merchandise restocking
- Calm demeanor
- Payment processing
- Payment collection
- Positive and professional
Certification
- White Card
- Learners Permit
References
References available upon request.
Timeline
Customer Service Associate Cashier
Coles
08.2024 - 06.2025
Newcomb Secondary School