Summary
Overview
Work History
Education
Skills
Websites
Technicalskills
Education - Trainingcourses
Awards
Languages
Interests
Timeline
Generic

Donyale Perry

Long Jetty,NSW

Summary

Dependable and results-driven, known for enhancing operational performance. Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organisational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in Meal Packaging Assistant role.

Overview

17
17
years of professional experience

Work History

Disability Support Worker

Hireup
08.2024 - Current
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.

Sales Operation Manager

Great Southern Bank
03.2021 - 04.2024
  • This role is critical in optimising sales processes, driving revenue growth, and enhancing customer service
  • It involves leading the sales operations team, managing budgets, and fostering stakeholder relationships to align sales strategies with the bank's business goals
  • Additionally, the role includes first-line risk management to identify and mitigate risks, ensure compliance with regulatory requirements and internal policies, and significantly contribute to the bank's efficiency and profitability
  • Managed risk management initiatives across all branches in NSW, cultivating a culture of vigilance and significantly reducing Protecht incidents
  • Successfully supported sales and operations across state branches, effectively coaching and onboarding new team members while ensuring branch reliability and risk management
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
  • Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
  • Implemented innovative sales strategies and tactics, resulting in a notable increase in revenue and market share within the state branches

Regional Operations Support

CUA
02.2016 - 03.2021
  • Responsible in ensuring operational efficiency and compliance across branches within the designated region.
  • Key to this role includes providing daily assistance, coaching, and onboarding staff, managing risks, and supporting business development initiatives.
  • Traveled to five branches per week to manage each store and perform reviews of individual managers and employees.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Spearheaded operational procedures and processes to improve efficiency and optimise operations.
  • Achieved top-ranking employee satisfaction scores for NSW nationally, exceeding 4.56% in Gallup Surveys
  • Recognised as a key cultural ambassador for CUA and a finalist for the Jack Harvey Values Award.
  • Effectively managed NSW staffing levels to ensure budget adherence and minimal turnover, conducting thorough candidate interviews alongside the State Manager
  • Implemented rigorous monitoring of learning modules to ensure colleagues' compliance with regulatory requirements, fostering a culture of accountability and adherence to industry standards
  • Led detailed analysis and reporting on banking errors, teller errors, and TTR reporting, enhancing accuracy and efficiency in financial operations
  • Conducted monthly audits in ESS to ensure colleagues' compliance with sick leave and annual leave submission requirements, promoting transparency and accountability, while also conducting thorough mini audits in branches, cross-referencing against OCA attestations to uphold integrity and compliance standards
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.

Loan Processor

Mortgage Choice
05.2015 - 02.2016
  • Managed by verifying application details, coordinating with clients, brokers, and lenders, and ensuring compliance with regulatory standards, thereby enhancing the customer experience, and supporting the organisation's operations
  • Additionally, this role managed administrative tasks, facilitated communication, and maintained accuracy and compliance throughout the loan approval process
  • Provided support to the director by efficiently processing home loan applications, ensuring seamless and timely progression through the approval process
  • Managed customer inquiries through face-to-face interactions, email, and telephone, ensuring efficient and effective communication and resolution of issues
  • Consulted closely with lenders to expedite the settlement of customers' home loans, delivering exceptional service and facilitating a smooth transaction experience
  • Organised property valuations with precision, ensuring accurate and timely assessments to facilitate loan approvals
  • Effectively managed the home loan pipeline, optimising workflow and ensuring efficient processing of loan applications

Operations Coordinator

Bankwest
04.2013 - 05.2015
  • Responsible for a range of administrative and coordination duties
  • These included managing diaries, booking travel, preparing agendas, and creating PowerPoint presentations for meetings involving branch managers and lenders
  • Took minutes and communicated follow-up actions after meetings
  • My role involved analysing reports to provide detailed summaries for key stakeholders, data entry, and coordinating events from start to finish, including national award ceremonies
  • Additionally, I managed budgets, resolved customer complaints, and arranged business development opportunities

Executive Assistant

Bankwest
02.2008 - 04.2013
  • Manage professional and personal scheduling for State Manager, including agendas, mail, email, phone calls, client management, and other company logistics
  • Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives
  • Manage State Managers travel logistics and activities, including accommodations, transportation, and meals Provide administrative and office support, such as inbox emails, minutes and Actions, spreadsheet creation, PowerPoint meeting presentations
  • Maintain professionalism and strict confidentiality with all materials, Organise team communications and plan events, both internal and off-site

Education

Skills

  • Leadership
  • Coaching and Mentoring
  • Stakeholder Management
  • Influencing Skills
  • Communication Skills
  • Team Orientation
  • Office Suite
  • Problem-solving
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Technicalskills

Outlook, MS Word, PowerPoint, MS Excel, Protecht Platform, Mutual Marketplace

Education - Trainingcourses

  • FSRA
  • GROW Coaching
  • Lending Academy
  • Clifton Strengths
  • Facilitator in Disk
  • Hotshots
  • The Apprentice (in house training)

Awards

  • Quarterly Values Award Winner 'Genuine' 2022
  • Quarterly Values Award Nominee 'Care' 2020
  • Finalist 'Jack Harvey' Values Award 2019
  • Finalist Quarterly Values Award 'Create' 2018



Languages

English
Full Professional

Interests

  • I enjoy cooking for friends and family gatherings
  • Reading
  • I enjoy helping others and giving back to the community
  • Gardening
  • Swimming

Timeline

Disability Support Worker

Hireup
08.2024 - Current

Sales Operation Manager

Great Southern Bank
03.2021 - 04.2024

Regional Operations Support

CUA
02.2016 - 03.2021

Loan Processor

Mortgage Choice
05.2015 - 02.2016

Operations Coordinator

Bankwest
04.2013 - 05.2015

Executive Assistant

Bankwest
02.2008 - 04.2013

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Donyale Perry