Donyia Moslemani
Beverly Hills,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Proficient in the use of POS software.
Overview
4
4
years of professional experience
Work History
Passenger Service Assistance
Dnata Airport Services
10.2023 - Current
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
- Collaborated with security personnel to maintain a safe environment for all travelers within the airport terminal.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Educated passengers on safety procedures and assisted disabled passengers
- Provided exceptional customer service to a diverse clientele, addressing individual needs and preferences.
Retail Sales Assistant
Forcast
12.2021 - 04.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Logged reports, expenses, receipts, and sales in company database.
Retail Sales Assistant
Harris Scarfe
03.2022 - 12.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
Volunteer Charity Work
AM Charity
01.2020 - 08.2021
- Researched and planned charitable cases to invest into.
- Remained calm and professional in stressful circumstances when dealing with difficult cases.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Work Experience
Coles / Rebel Sports
10.2020 - 11.2020
- Developed skills at working independently and collaboratively in a team environment.
- Developed customer relation skills and how to interface with different types of customers
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Bachelor of Applied Social Science - Social Science (Community Service)
Torrens University Australia
Sydney, NSW12.2025
High School Certificate -
Moorefield Girls High School
Sydney, NSW12.2021
Certificate 3 in Retails Services VET -
Moorefield Girls High School
Sydney, NSW12.2021
Year 10 ROSA -
Moorefield Girls High School
Sydney, NSW12.2019
Skills
- Effective customer communication
- Work ethic
- People skills
- Time management and organization
- Sales transactions
- Researching and planning
- Issue resolution
- Phone call inquires and assistance
Languages
Arabic
Professional Working
References
- Amera Nagi, Founder of AM Charity, 0450417072, amcharity@hotmail.com
- Catherine Thompson, current career advisor, 95875095, catherine.thomson2@det.nsw.edu.au
- Tanya Sheedy, Ex-careers advisor, 95876095, tanya.sheedy@det.nsw.edu.au
- Marcella, Manager of Harris Scarfe, 0431630078
- Pada, Manager of Forcast, 0404364005
Timeline
Passenger Service Assistance
Dnata Airport Services
10.2023 - Current
Retail Sales Assistant
Harris Scarfe
03.2022 - 12.2022
Retail Sales Assistant
Forcast
12.2021 - 04.2023
Work Experience
Coles / Rebel Sports
10.2020 - 11.2020
Volunteer Charity Work
AM Charity
01.2020 - 08.2021
Bachelor of Applied Social Science - Social Science (Community Service)
Torrens University Australia
High School Certificate -
Moorefield Girls High School
Certificate 3 in Retails Services VET -
Moorefield Girls High School
Year 10 ROSA -
Moorefield Girls High School
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