Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Donyia Moslemani

Beverly Hills,NSW

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Proficient in the use of POS software.

Overview

4
4
years of professional experience

Work History

Passenger Service Assistance

Dnata Airport Services
Sydney, Australia Airport
10.2023 - Current
  • Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
  • Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
  • Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
  • Collaborated with security personnel to maintain a safe environment for all travelers within the airport terminal.
  • Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
  • Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
  • Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
  • Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
  • Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
  • Educated passengers on safety procedures and assisted disabled passengers
  • Provided exceptional customer service to a diverse clientele, addressing individual needs and preferences.

Retail Sales Assistant

Forcast
Hurstville, NSW
12.2021 - 04.2023
    • Increased sales by offering advice on purchases and promoting additional products.
    • Opened and closed store independently and prepared nightly bank drop for manager.
    • Used POS system to process sales, returns, online orders, and gift card activations.
    • Logged reports, expenses, receipts, and sales in company database.

Retail Sales Assistant

Harris Scarfe
Banksia, NSW
03.2022 - 12.2022
    • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
    • Increased sales by offering advice on purchases and promoting additional products.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Balanced and organized cash register by handling cash, counting change, and storing coupons.
    • Worked closely with shift manager to solve problems and handle customer concerns.

Volunteer Charity Work

AM Charity
Sydney, Australia, NSW
01.2020 - 08.2021
  • Researched and planned charitable cases to invest into.
  • Remained calm and professional in stressful circumstances when dealing with difficult cases.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Work Experience

Coles / Rebel Sports
Sydney, Australia , NSW
10.2020 - 11.2020
  • Developed skills at working independently and collaboratively in a team environment.
  • Developed customer relation skills and how to interface with different types of customers
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Bachelor of Applied Social Science - Social Science (Community Service)

Torrens University Australia
Sydney, NSW
12.2025

High School Certificate -

Moorefield Girls High School
Sydney, NSW
12.2021

Certificate 3 in Retails Services VET -

Moorefield Girls High School
Sydney, NSW
12.2021

Year 10 ROSA -

Moorefield Girls High School
Sydney, NSW
12.2019

Skills

  • Effective customer communication
  • Work ethic
  • People skills
  • Time management and organization
  • Sales transactions
  • Researching and planning
  • Issue resolution
  • Phone call inquires and assistance

Languages

Arabic
Professional Working

References

  • Amera Nagi, Founder of AM Charity, 0450417072, amcharity@hotmail.com
  • Catherine Thompson, current career advisor, 95875095, catherine.thomson2@det.nsw.edu.au
  • Tanya Sheedy, Ex-careers advisor, 95876095, tanya.sheedy@det.nsw.edu.au
  • Marcella, Manager of Harris Scarfe, 0431630078
  • Pada, Manager of Forcast, 0404364005

Timeline

Passenger Service Assistance

Dnata Airport Services
10.2023 - Current

Retail Sales Assistant

Harris Scarfe
03.2022 - 12.2022

Retail Sales Assistant

Forcast
12.2021 - 04.2023

Work Experience

Coles / Rebel Sports
10.2020 - 11.2020

Volunteer Charity Work

AM Charity
01.2020 - 08.2021

Bachelor of Applied Social Science - Social Science (Community Service)

Torrens University Australia

High School Certificate -

Moorefield Girls High School

Certificate 3 in Retails Services VET -

Moorefield Girls High School

Year 10 ROSA -

Moorefield Girls High School

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Donyia Moslemani