Doorgesh Ramchurn
Brisbane City,Australia
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Allianz Insurance
Brisbane City, Queensland
01.2024 - 09.2024
- Provided technical support to customers by responding to inquiries and quotes for both home and motor
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Daily KPIs
Team Member for Telstra Inbound Sales
Trimatic Management Services (TSA)
Brisbane
12.2021 - 12.2023
- Adhere to TSA's overall sales methodology in order to present a solution that best meets the customer's needs and offers genuine value for the customer
- Protect customer privacy and data by not disclosing personal Identifiable information before completing the correct authentication process
- Contributes and collaborates with the team to generate new ideas and suggestions to improve team culture and promote inclusiveness.
Restaurant Manager
Ribs and Burgers
Fortitude Valley
02.2017 - 06.2020
- Joined as waiter in Feb 2017 - appointed assistant manager after 6 months and reached the position of manager in June 2019
- Managed, supervised, and trained over 20 employees in a fast-paced restaurant
- Provided exceptional, friendly, and fast service in a 80+ seat restaurant
- Maintaining an average of 90% in customer satisfaction on a month, achieving 100% on few occasions
- Maintaining a monthly quality check if 88% and above
- Maintaining a weekly average of 30% of food cost
- Decreased the operational expenses by 13% in my first 6 months
- Weekly and monthly stock count and formal reporting
- Daily customer relationship management
- Worked whole period during Covid19 and stayed in line with new Covid19-related guidelines.
Toyota Onsite Coordinator
TNT Express Ltd
Acacia Ridge
- Timely processing, sorting and consolidating Toyota's freight
- Reduced completion time of tasks assigned by 15 mins
- Coordinating and communicating activities associated with Toyota and TNT, including liaising with TNT trucks and drivers
- Training of employees on Toyota's site
- Working unsupervised, looking after the whole daily operation
- Morning and afternoon formal report of everyday's operations.
Trainee Recruitment Consultant (Temporary)
Premium Migration and Human Resources Services
Brisbane CBD
- Calling potential clients to discuss how PMHRS could assist them with their recruitment needs
- Drafting advertisements for clients and placing them on Seek/newspapers
- Recruitment and Selection of candidates to put forward to clients
- Interviewing potential candidates and Reference Checking
- Liaising with clients and finalise placement of candidates.
Motor Claims Consultant (Temp)
Suncorp Insurance
- High volume of Inbound and Outbound calls (40+ daily)
- Assisting insurance policy holder with their car claims
- Customer account management handling of customers' complaints.
Education
Bachelor in Business - Human Resources Management
Griffith University
Diploma in Business -
Queensland Institute Of Business and Technology
Skills
- People management
- Proactive and Adaptable
- Team work
- Relationship building skills
- Target-Driven
- Multi-tasking
- Quality Assurance
Hobbies
- Football
- Music and Music festivals
- Food
- Martial Arts
Projects
TNT Redbank Project, Redbank, QLD, Was part of the project team for the new TNT depot at Redbank - assisted with administrative tasks such as standard operating procedures(SOPs) and health and safety SOPs. Assisting in delivering the new TNT(now Fedex) depot.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Customer Support Specialist
Allianz Insurance
01.2024 - 09.2024
Team Member for Telstra Inbound Sales
Trimatic Management Services (TSA)
12.2021 - 12.2023
Restaurant Manager
Ribs and Burgers
02.2017 - 06.2020
Toyota Onsite Coordinator
TNT Express Ltd
Trainee Recruitment Consultant (Temporary)
Premium Migration and Human Resources Services
Motor Claims Consultant (Temp)
Suncorp Insurance
Bachelor in Business - Human Resources Management
Griffith University
Diploma in Business -
Queensland Institute Of Business and Technology
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