Dooshika Bissumbhur

Support the end to end processing, maintenance, monitoring and control of retail assets products such as loans, cards, overdraft, excesses (including assessment and disbursement of retail loans, new/renewal of overdraft, handlling of insurance renewal of overdraft, handling of insurance renewal and expired securities, Bancassurance vetting for KYC compliance, customer file tracking and filing, monitoring and control of account in excess) as offered by the bank from an operation perspective.

• Assessment, approval, and disbursement of retail assets products such as non-scored loans, credit-scored loans, card applications, and overdraft facilities as per mandate/framework.
• Support day-to-day monitoring and control of all lending (both authorized and unauthorized) to the consumer section, including all related activities such as daily monitoring of out-of-order retail savings and current accounts as per policy rules, FOS authorizations, and actioning of all excesses report.
• Apply operational rigor and comply with operational risk and standards at all times.
• Support in achievement of set team targets.
• Attend to queries from branches.
• Plan, organize, and complete tasks and activities aligned with performance objectives.
• Consistently updated on processes and procedures.
• Process proposal forms for insurance-related entries to process payments.
• Attend to end-to-end process MCIB (New credit facilities and replacement cards, as well as write-off accounts).
• Embrace change and contribute to the overall success of the tribe
• Attend to MCIB queries and request and update Bank of Mauritius daily
• Support retail related operational activities assigned by line manager

• Perform administrative tasks such as filing, logging and updating in Excel database, and attending customer inquiries.
• Prepare letters and other documents (unsecured/mortgage/OD/Card) for customers.
• Responds to customer queries.
• Perform tasks assigned for Audit.
• Perform all checks about assessment.
• Perform regulatory reporting.
• Perform Management Information for all retail products.
• Provide reporting (PQR) to the Risk team.
• Assists the CSR team and participates in the yearly donation program for low privileges.
• HGnadle SME products, i.e., SME Sanction Letters.
• Assess and approve retail products, taking into consideration the Lending Framework and Mandate.
• Support day-to-day monitoring and control of retail assets.

• Assists in interview and recruitment systems.
• Work on a project designing detailed job descriptions and responsibilities for each position used in the recruitment system.
• Assists the CSR team and participates in the yearly donation program for underprivileged.