Reception
- Managed a high volume of incoming calls, directing clients and inquiries to the appropriate departments, and ensuring prompt follow-up.
- Handled simultaneous tasks effectively, prioritizing duties to meet deadlines and maintain office efficiency.
- Collaborated with agents and team members to ensure smooth day-to-day operations and a positive client experience.
- Adapted to changing situations and emergencies, maintaining composure under pressure.
- Supported colleagues with overflow work during peak times, contributing to team success.