Dorcas Simaima Roberts

Managed Marsh Account for 2 years, part of responsibilities.

• Evaluated policy renewals and new business to maintain client retention and foster growth opportunities.
• Analyzed and assessed risks associated with various policies to ensure sound underwriting decisions.
• Determined competitive premium rates based on risk factors and market trends.
• Negotiated effectively with policyholders and brokers to achieve favorable terms and agreements.
• Engaged in proactive communication with agents, policy owners, and other stakeholders to provide support and address inquiries promptly.
• Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.

Underwriting (Assistant) – General Lines (Various Accounts)

• Responsible for writing both New Business and Renewal business, most days 4 to 5 renewals and new business review.
• Directly liaising with Broker (AON) for effective communication and collaboration.
• Proficient in processing using JAVLN system, posting at least 5 to 10 policies within JAVLN system.
• Handling range of policies under General Lines, including Industrial Service Risk, Workers Compensation, Motor, Householder, etc.
• Extensive involvement in analyzing, assessing, and comprehensively understanding risks associated before approving coverage for policies.
• Recently obtained certificate of Attendance for successfully completing in-house training on Anti-Money Laundering and Know Your Customer protocols.
• Collaborated alongside senior underwriters to assess risks and determine appropriate coverage levels for clients.
• Negotiated terms and conditions of coverage with clients to acquire maximum profitability.

• Reviewing risks and assessing policy renewals while meticulously verifying claims, processing them efficiently, and ensuring accuracy.(process takes about 2-5 process depending on how complex claim is)
• Communicating effectively with healthcare providers to gather necessary information and facilitate claim processing.
• Coordinating closely with insurance companies to ensure smooth claims handling and timely resolution.
• Skillfully resolving any disputes related to claims, demonstrating strong negotiation and problem-solving abilities.
• Updating medical records accurately and maintaining compliance with standard medical regulations, overall, providing 100% success rate.
• Providing exemplary customer service by addressing inquiries and concerns promptly and professionally.
• Met with customers, agents and brokers to negotiate coverage, price, and service delivery, this have increased revenue growth.

• Collaborated with senior underwriters to assess risks and determine appropriate coverage levels for clients.
• Collaborated with other professionals to develop innovative underwriting solutions.
• Verified data integrity and accuracy.
• Reduced processing time by automating routine tasks using advanced software tools.
• Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
• Entered payments, account information and call logs into Policy 400 (P400) system.
• Met with customers, agents and brokers to negotiate coverage, price, and service delivery.

• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently, answering customer calls daily, and attending to more than 4 queries daily.
• Proved successful working within tight deadlines and fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated leadership skills in managing projects from concept to completion.

• Stored guest valuables in safe and individual boxes for security.
• Handled payment and bill processing, change giving and payment collecting for guests.
• Evaluated guest feedback regularly, proposing procedural changes to address common concerns and improve overall satisfaction rates.
• Did most of Inventory of each departments stocks-taking.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Established robust connections with local businesses, fostering referral opportunities and boosting hotel visibility within community.
• Collaborated with housekeeping staff to ensure timely room availability and resolve any guest issues or special requests.
• Used internal software to process reservations, check-ins and check-outs.
• Ensuring there is enough stock order for room stock, cross checking each rooms either be 3-4 times daily making sure no dust or webs.
• Answered multi-line phone system and enthusiastically greeted callers.

• Performed account maintenance tasks such as closing out accounts and updating customer addresses to ensure accuracy and compliance.
• Maintained the confidentiality of private banking information with discretion, diplomacy, and professionalism, adhering to strict privacy standards.
• Delivered comprehensive training sessions to new hires, contributing to the development of a knowledgeable and efficient workforce within the branch.
• Prepared, sorted, and distributed various types of reports to appropriate branches, ensuring timely and accurate dissemination of information.

• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Proven ability to learn quickly and adapt to new situations.
• Developed strong communication and organizational skills through working on group projects.
• Applied effective time management techniques to meet tight deadlines.

• Ensured a safe work environment by consistently following rigorous health and safety protocols while carrying out kitchen duties.
• Adhered to food safety practices and maintained sanitation standards to uphold hygiene and prevent contamination.
• Honed strong time management abilities, efficiently organizing tasks to meet deadlines promptly.
• Fostered a positive team dynamic by communicating effectively with both peers and supervisors, contributing to a collaborative work atmosphere.
• Managed chemical liquids while effectively identifying them for various purposes.

• Worked in various departments to gain hands-on experience.
• Came up with new ideas and improvements, which were discussed with senior employers.
• Acquired foundational knowledge of company policies and procedures through rigorous study of internal documentation resources.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

• Evaluated staff performance and provided coaching to address inefficiencies.
• Initiated process improvements that resulted in increased efficiency and cost savings for organization.
• Conducted regular reviews of operations and identified areas for improvement.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Assisted development of company-wide goals, aligning employee efforts towards achieving success as united team, assisted with 5% hotel monthly growth.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Created and managed project plans, timelines and budgets.
• Participated in team-building activities to foster teamwork and collaboration.