Doreen Sami

• End-to-end strata claims portfolio
• Triage, lodging claims and managing process
• Assisting clients with claims
• Updating claim notes & review claims to assist in progressing claims
• Attending to customer queries on calls and emails
• Registering Complaints
• Liaising with customers, internal and external parties to coordinate claim resolution.
• Reviewing policy response and claim denials

● Lodged claims with insurance partners

● Registered claims on Salesforce/Lightning, QBE & RelyOn/Hollard systems online

● Liaised with customers, brokers & insurance partners

● Updated claim notes & reviewed claims

● Attended to customer queries on calls and emails

● Triaged & transferred calls to appropriate departments

● Quoted & issued new policies up to $30,000 in APP

● Processed Mid Term & Hindsight Adjustments

● Processed online payments

● Cancelled policies

● Attended to customer queries

● Triaged & transferred calls to appropriate contact centre queue

● Logged claims into the computer system

● Managed domestic, commercial, travel & workers’ compensation claims from start to end

● Appointed motor assessor or loss adjuster

● Liaised with and kept clients informed of the progress of their claim

● Liaised with external suppliers

● Offered claim settlement to client ensuring offer was within policy conditions

● Processed settlements

• Trained new staff and conducted peer training
• Resolved customer complaints
• Issued quotes and new policies
• Processed mid term policy adjustments
• Audited claims and new policy issued