Doreen Smith

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Participated in safety training and workshops, applying learned techniques to daily driving practices.

• Training new staff and supervision of tasks completed
• Light administration tasks
• Wide variety of premises to maintain on a regular basis
• Liaise with town office, real estates, and tenants
• Having strong verbal and written communication skills along with the ability to interface with all levels of personnel helped run a successful business
• Great sales skills, marketing, and negotiation skills helped in gaining business contracts and good wages for myself and employees.

Operating Normat Agitator cement truck

Driving underground delivering cement

Pre work checks

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Performed inspections and routine maintenance on equipment.
• Worked outside in all weather conditions.
• Recognized upset conditions, determining cause, and took appropriate corrective action.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.

• Training, supervising, and mentoring staff
• Explaining safety regulations and facility rules
• Light administration duties
• Day to day operational aspects
• Stock refill before events
• Highly reliable, having great timekeeping skills
• Keeping within Covid and BHP regulations with cleaning and event rules
• Hiring employees for events.
• Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
• Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
• Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
• Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
• Safeguarded patron well-being by monitoring alcohol consumption levels and arranging alternative transportation when necessary.
• Improved the overall ambiance of the bar area through careful attention to lighting, music selection, and table arrangements.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Assisted cashiers with processing customer payments and documenting orders.
• Answered customers' questions, recommended items, and recorded order information.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.

• Ensured excellent customer service to encourage repeat business
• Responsible for food service
• Opening & closing of premises and stock refills
• Team leading opportunities also requiring delegating tasks throughout the year
• Supervising, training, and mentoring other workers
• Quoting jobs
• Ordering materials
• Liaising with sponsors and organizing fundraising events.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.
• Inspected dishes and utensils for cleanliness.

• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Performed inspections and routine maintenance on equipment.
• Set up machines to start production cycles and controlled machine settings.
• Worked outside in all weather conditions.
• Kept accurate records of defective units or products.
• Maintained organized work area by cleaning and removing hazards.

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Supported office staff and operational requirements with administrative tasks.
• Invoiced patients accurately in line with charging guidelines.
• Printed prescription requests and queries in compliance with practice protocol.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.

• Maintaining the tidiness of offices and storage areas
• Cleaning shared premises for employees
• Stock shelf refill for cleaning supplies
• Communicating and reliability are important in the cleaning industry to obtain work within the mining community and businesses.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Removed trash, debris and other waste materials from premises.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Streamlined call handling processes for increased efficiency and reduced wait times.
• Boosted sales revenue with upselling techniques and comprehensive product knowledge.
• Maintained high-quality service standards, ensuring positive customer feedback.
• Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
• Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained and managed customer files and databases.
• Addressed complex issues by scheduling repair appointments.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Run a crew of 12 people to help coordinate patrons
• Safely control any flammables and fireworks
• Liaise with emergency control centre and transport patrons to medical centre
• Work with stage crew with some bands to protect acts from flares.
• Tracked and reported on success of campaigns and public relations efforts.
• Conducted media relations and responded to media requests for information.