Doreen Tanuaulilo
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-orientated team player able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Talent Manager /Creative Consultant
Miss Tonga Australia Pageantry & Agency
12.2022 - Current
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Helped client advance in career by monitoring trends and changes in preferred industry.
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
- Fostered relationships with industry professionals for future connections.
- Assisted clients with developing personal brand and public image.
- Designed Mood boards and concepts for photoshoots
- Scouted photoshoot locations
- Coordinated venue and events planned for pageantry from legal, financials,sponsorships, liaising with internal and external clients
- Book keeping financials and sponsorships
- Coordinated pageantry events of up to 300+
- Handled client communications and led meetings, providing clear direction and consistent updates on design progress.
- Managed and mentored internal team of digital designers and extended team of regular freelance designers.
Talent Acquisition Specialist
People2People Agency - Aldi
12.2022 - 08.2023
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Conducted telephone and video interviews up to 20 calls day assess candidate experience and qualifications.
- Sourced and screened candidates for retail roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Candidate Manager
Talent International
09.2021 - 06.2022
- Sourcing, qualifying, and attracting candidates in digital and technical backgrounds for government clients using LinkedIn, Seek, referrals, and social media.
- Performing in-depth searches to find passive candidates included cold calling to generate sales leads.
- Drafting, and posting job advertisements of 6 per day.
- Formatting CVs and taking inbound calls
- Trained new candidate managers with processes and procedures
- Followed up with leads to explain application process and answered questions to increase interest.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
- Promptly corresponded with applicants and coordinated interviews on MS Teams, Zoom and Skype.
- Pre-screened resumes prior to sending them to hiring managers for consideration.
- Using tools such as Bullhorn, Talent Insight, Field Glass and Beeline, and Microsoft Office tools such as Excel, Word, and PowerPoint for daily requirements.
Recruitment Consultant
Toll People
03.2020 - 09.2021
- Manage full cycle of talent management and planning from attraction, advertising, recruitment, screening, induction, onboarding, and verified applicant references and employment details.
- Leveraging social media platforms, and other various tools to build pipeline of diverse talent pool in competitive market. This included candidates with wage subsidies worth 6.5k to business, referrals from employees, seek talent, agency referrals, and sourcing from internal database.
- Maintained in-depth understanding of industry trends and hiring desires.
- Trained new consultants on processes and procedures and managed over 40 calls day with competing interests.
- Established relationships with internal and external clients this involved site visitations and working on-site as onsite consultant.
- Leading site inductions and conducting safety conversations with candidates.
- Drafting and posting job advertisements
- Ensure candidates and clients have positive contact experience applying high standards of client care.
- Developed lists of qualified candidates for hiring managers and worked with HR teams to accomplish hiring objective
- Rostering and workforce management
- Using tools such as FastTrack360, Taleo, SAP, Sterling Risq, and Vevo, Seek Talent and LinkedIn, and Microsoft Office tools such as Excel and Word, and Outlook.
- Operated and maintained applicant tracking and candidate management systems.
Team Manager
Feniu
06.2018 - 12.2020
- Sourced vendors for services such as video production, models and materials to complete marketing objectives and planned and prepared for all on-location and studio shoots and set up lighting, prepared sweeps and organized area for photography sessions.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response
- Scouted photo shoot locations
- Assisted with product launch events and helped coordinate dinner galas, and fundraising events for brand.
- Attended trade shows to meet with potential vendors interstate and internationally.
- Assisted in production and sourcing of raw products.
- Counting inventory stock of up to 2000 units and recording data onto spreadsheets
- Pick and packed products for shipping.
Administration and Reception Officer
Arcare Oatlands Aged Care
04.2020 - 04.2020
- Creating and maintaining databases for staff and retrieval of information
- Main switchboard for transferring calls and redirecting queries to appropriate area and managed 40 calls per day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and managed check-in process.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases
- Operated multi-line telephone system to answer and direct high volume of calls
Counselling Student Officer
Department Of Education
08.2019 - 09.2019
- Proficient HPE Trim and Microsoft Suite and performed 20-30 inbound calls
- Performed data entry, scanning files for archiving, maintained, and disposed records with confidentiality and discretion.
- Coordinate subpoenas, GIPAs, tracking and and manage competing priorities with deadlines to meet Performing audits to ensure accuracy with records.
- Worked in team environment to maintain high levels of productivity.
Veteran Officer
Department Of Veteran Affairs
08.2015 - 06.2019
- Drafted, and processed correspondence for home modifications and related documents for managers and stakeholders and establish and maintain good relationships.
- Proficient HPE Trim
- Handled 50-150 calls of inbound and outbound and coordinate ministerial claims tracking requests. Dispatch taxi bookings ensure all jobs are dispatched in timely manner statewide in fast paced environment
- Adapt to high volume data entry and handled complaints and diagnosed declines with information packages for re-assessment and meet deadlines with competing priorities.
Customer Service Officer
Big W Head Office Salmat
05.2014 - 07.2014
- Performed 50-100 inbound calls and proficient in Salesforce and Microsoft Suite office programs
- Performed and submitted online orders and assisted in sourcing lost inventory and addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Collections and Case Management Officer
Commonwealth Bank Of Australia, CBA
07.2009 - 12.2011
- Meet KPI target of 50-70 calls and collected on payments 0-120+ days.
- Advised clients of necessary actions and debt repayment strategies and recommended and sent validation letters required by law to client and diagnosed customer's financial hardships by sending hardship package and cross-trained overdrawn, personal and home loans, credit card accounts and handled customer complaints.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
Retail Assistant
World Youth Day
07.2008 - 07.2008
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled customers of large capacity of up to 500+ and worked under tight deadlines.
Education
Bachelor of Arts - Art History, Criticism, And Conservation
Curtin University
Perth, WA12.2025
DIPLOMA OF ARTS - Diploma of Arts
Sydney Institute of Business And Technology
North Ryde07.2012
Skills
- Manage Client Relationships
- Procedure Compliance
- Administrative Management
- Customer Satisfaction
- Adaptable to working in different environments
Volunteer
Annual Uniting Church Conference 2013-current
- Organise and schedule team meetings
- Plan and organise programs for youths of different ages
- Set up sports programs and run youth programs from focus groups, individual one on ones
Timeline
Talent Manager /Creative Consultant
Miss Tonga Australia Pageantry & Agency
12.2022 - Current
Talent Acquisition Specialist
People2People Agency - Aldi
12.2022 - 08.2023
Candidate Manager
Talent International
09.2021 - 06.2022
Administration and Reception Officer
Arcare Oatlands Aged Care
04.2020 - 04.2020
Recruitment Consultant
Toll People
03.2020 - 09.2021
Counselling Student Officer
Department Of Education
08.2019 - 09.2019
Team Manager
Feniu
06.2018 - 12.2020
Veteran Officer
Department Of Veteran Affairs
08.2015 - 06.2019
Customer Service Officer
Big W Head Office Salmat
05.2014 - 07.2014
Collections and Case Management Officer
Commonwealth Bank Of Australia, CBA
07.2009 - 12.2011
Retail Assistant
World Youth Day
07.2008 - 07.2008
Bachelor of Arts - Art History, Criticism, And Conservation
Curtin University
DIPLOMA OF ARTS - Diploma of Arts
Sydney Institute of Business And Technology
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