Dorin Sarmi Croos
Melbourne,VIC
Summary
A self-motivated and detail-oriented laboratory technician who can perform extensively in the field of science and has 2 years’ worth of experience, has conducted laboratory experiments for chemistry, microbiology, biochemistry, food science, completed OHS projects and can work effectively and efficiently in a team and individually. I also possess other skills such as working in the administration and finance department, collaborating on major projects with the microbrewing and hospitality departments. I also have 14 years of experience in retail and customer service.
Overview
13
13
years of professional experience
Work History
Laboratory Technician
Kangan Institute
06.2023 - Current
- Maintain a comprehensive inventory of equipment and supplies
- Arrange the maintenance and storage of laboratory / teaching equipment and ensure regular servicing and repairs are monitored
- Support course delivery by maintaining supplies and the setup of the labs for specific assessments/delivery
- Implement and maintain Laboratory Operation Procedures and SOPs as applicable
- Ensure that chemicals and equipment are stored and labelled correctly as required by legislation
- Update file of Safety Data Sheets (SDS)
- Work with management to complete OHS documentation, generate reports, and implement audits and processes under the guidance from the health and safety wellbeing team
- Generate and track purchase orders, contacting suppliers
Customer Service Supervisor
Coles Supermarkets
11.2012 - Current
- Managing workflow and the team
- Training new employees
- Process refunds
- Evaluate performance and give feedback
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Work Placement as Laboratory Technician
Symbio Laboratories
10.2022 - 11.2022
- General GLP and non-bench tasks
- Media Preparation Unit
- Sample preparation and weighing up
- Sample enrichment and initial suspension
- Food testing – Petrifilm, pour plate & spread plate
- Water testing – membrane filtration
Education
Certificate IV - Laboratory Technician
Kangan Institute
Associate Degree of Applied Science - undefined
RMIT
11.2022
Certificate IV - Science
Victoria University
01.2009
Skills
- Active listening
- Staff education and training
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour
- Quality system and continuous improvement processes
- Have an understanding regarding safety in a retail environment
- Stocking and replenishing
- Processing and interpreting data
- Computer proficient
- A creative problem-solving ability
- Providing training for new employees
- High level of empathy towards customers
Timeline
Laboratory Technician
Kangan Institute
06.2023 - Current
Work Placement as Laboratory Technician
Symbio Laboratories
10.2022 - 11.2022
Customer Service Supervisor
Coles Supermarkets
11.2012 - Current
Associate Degree of Applied Science - undefined
RMIT
Certificate IV - Science
Victoria University
Certificate IV - Laboratory Technician
Kangan Institute