Dorin Sarmi Croos
Melbourne,Australia
Summary
A self-motivated and detail-oriented laboratory technician who can perform extensively in the field of science and has 3 years' worth of experience, has conducted laboratory experiments for chemistry, microbiology, biochemistry, food science, completed OHS projects and can work effectively and efficiently in a team and individually. I also possess other skills, such as working in the administration and finance department, collaborating on major projects with the microbrewing and hospitality departments. I also have 14 years of experience in retail and customer service.
Overview
13
13
years of professional experience
Work History
Laboratory Technician
Kangan Institute
06.2023 - Current
- Processing and interpreting data
- Computer proficient
- Maintain a comprehensive inventory of equipment and supplies
- Arrange the maintenance and storage of laboratory/teaching equipment, and ensure regular servicing and repairs are monitored
- Support course delivery by maintaining supplies and the setup of the labs for specific assessments/delivery
- Implement and maintain Laboratory Operation Procedures and SOPs as applicable
- Ensure that chemicals and equipment are stored and labelled correctly as required by legislation
- Update the file of Safety Data Sheets (SDS)
- Work with management to complete OHS documentation, generate reports, and implement audits and processes under the guidance of the health and safety wellbeing team
- Generate and track purchase orders, contacting suppliers
- A creative problem-solving ability
- Providing training for new employees
Customer Service Supervisor
Coles Supermarkets
11.2012 - Current
- Supervised daily operations to ensure high-quality customer service standards.
- Trained and mentored team members on company policies and procedures.
- Handled customer inquiries and resolved issues promptly and effectively.
- Assisted customers with product inquiries and resolved complaints promptly and professionally.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Work Placement as Laboratory Technician
Symbio Laboratories
10.2022 - 11.2022
- General GLP and non-bench tasks
- Media Preparation Unit
- Sample preparation and weighing up
- Sample enrichment and initial suspension
- Food testing – Petrifilm, pour plate & spread plate
- Water testing – membrane filtration
Education
Associate Degree - Applied Science
RMIT
Melbourne, VIC11-2022
Certificate IV - Laboratory Technician
Kangan Institute
Broadmeadows, VIC11-2020
Certificate IV - Science
Victoria University
Melbourne, VIC11-2009
Skills
- Laboratory procedures
- Creative problem-solving
- Providing training for new employees
- Purchase tracking
- Chemical handling
- Cash register operation
- Customer complaint handling
- Safety regulations
References
- Manoj Pothireddy, Grocery Manager, manojreddy1115@gmail.com, 0420 841 203, Coles Caroline Springs, 35 Lake Street, Caroline Springs, VIC, 3037
- Natasha Johnson, Laboratory teacher, njohnson@bendigotafe.edu.au, 0419 514 307, Kangan Institute, PO Box 170, Bendigo, Victoria, 3552
Timeline
Laboratory Technician
Kangan Institute
06.2023 - Current
Work Placement as Laboratory Technician
Symbio Laboratories
10.2022 - 11.2022
Customer Service Supervisor
Coles Supermarkets
11.2012 - Current
Associate Degree - Applied Science
RMIT
Certificate IV - Laboratory Technician
Kangan Institute
Certificate IV - Science
Victoria University