DORIS ZHANG
South Yarra
Summary
Professional client service expert, adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and driving impactful results. Strong skills in communication, problem-solving, and understanding client needs. Highly reliable and ready to thrive in dynamic environments.
Overview
5
5
years of professional experience
Work History
Client Advisor
Berluti (LVMH)
12.2023 - 11.2024
- Achieved over 70% appointment conversion and exceeded yearly sales KPI by five percent.
- Developed brand reputation and loyalty by delivering prompt pre- and post-sale assistance.
- Secured two star transactions and one five-star customer review within ten months.
- Enhanced client relationships through regular follow-ups, elevating clients from initial recruitment to VIC status.
- Maintained 100% accuracy in accessory inventory through regular stock assessments.
Publication Internship
China Policy
02.2023 - 05.2023
- Edited and published policy briefs and reports for Victoria Government and various clients.
- Compiled 100-word summaries from company meetings for effective record-keeping.
- Maintained backend of company website to facilitate daily publication tasks and advertising.
- Liaised with analysts via Trello board for content creation and presented findings in meetings.
Student Peer Leader
The University of Melbourne
02.2022 - 08.2022
- Provided administrative support for hub operations, promoted events with self-designed graphic advertisements on social media platform Wechat, increased hub visits to 10 students per day.
- Delivered excellent customer service, giving consultations to 8 students in-person and virtually regarding academic and employment advice with 90% positive feedback.
- Addressed customer complaints efficiently using OneCRM to reply over 50 students’ emails with a
high closing case rate. - Facilitated customer relationship by organising 3 large-scale events with logistical support, attracting 30+ alumni attending and reconnect to the University.
English Tutor
Aplus Education
08.2019 - 09.2021
- Mentored 50+ students for VCE EAL exams, improved 30+ students' English proficiency with positive feedback on exam scores
- Designed customized teaching materials using PowerPoint and Word for effective learning
- Built strong, lasting relationships with students and received constant referrals from parents
Education
Master of Secondary Teaching -
Monash University
Clayton, VIC11-2025
Master of Social Policy -
The University of Melbourne
Parkville, VIC12.2023
Bachelor of Arts -
University of Melbourne
Parkville, VIC11-2023
Skills
- Effective time management
- Organisational proficiency
- Collaborative teamwork
- Client service and engagement
- Cash handling expertise
LANGUAGES
Mandarin Chinese (Native)
Japanese (Basic)
Timeline
Client Advisor
Berluti (LVMH)
12.2023 - 11.2024
Publication Internship
China Policy
02.2023 - 05.2023
Student Peer Leader
The University of Melbourne
02.2022 - 08.2022
English Tutor
Aplus Education
08.2019 - 09.2021
Master of Secondary Teaching -
Monash University
Master of Social Policy -
The University of Melbourne
Bachelor of Arts -
University of Melbourne
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