Doris Zheng
Brisbane,QLD
Summary
Result-oriented and comprehensive ability workers with 2 years experience in customer service and administration. Proficient in office software applications, and strong subjective initiative of learning, can quickly adapt to different work environments.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Lotte Duty Free Brisbane
Brisbane, QLD
12.2023 - Current
- Completed the activities carried out by the company, actively support and drive initiatives to create and grow market sales.
- Used the register system to complete the checkout process, be familiar with the operation process of various payment methods.
- Assisted in establishing and maintaining good relationship with tour leaders and actively explore new tour cooperation.
- Having a good understanding of the product, apply expertise to identify the needs of passengers/customers, and provide suitable products and upsell to all customers as much as possible.
- Completed daily, weekly and monthly sales budgets.
- Completed the tasks assigned by the management team and make timely reports on the progress.
- Replenished stock at all times to maintain good stock levels and present products in the best possible way on as clean and tidy a shelf as possible.
General Manager's Assistant
Zhongshan Brite Day Coating Raw Materials Co.,Ltd
Guangdong, China
07.2021 - 11.2023
- Provided decision-making support to the general manager, including understanding the operating status of the company, analyzing the market situation of the industry, and making suggestions on the operation of the company.
- Provided administrative support to the General Manager, including setting up schedules, organizing meetings, business trips, and special events, and completing travel reimbursement reports.
- Assisted the general manager to monitor the relevant data of the company's daily operation and feedback through weekly reports, which including work progress, productivity level, rate of return and next week's plan, etc.
- Reported the progress of cross-department project to general manager in time, and provided corresponding help to the department. Assisted to standardized the company's organizational structure and job description, revised the performance evaluation standards, complete the annual budget plan of office expenses.
- Responded to customers both at home abroad regarding order status, provided immediate solutions and after-sales service. Followed up the order fulfillment progress of important customers and kept close contact.
- Managed important blueprints and files, includes organizing, classifying, storing, setting up the assess and registering the lending and returning.
Assistant to the CFO
C&S Paper Co.,Ltd
Guangdong, China
06.2020 - 07.2021
- Assisted the CFO to prepared financial reports, and analyzed the financial health status based on available data to provide suggestions for financial decisions.
- Provided administrative support to the CFO including scheduling meetings, managing calendars, and coordinating travel arrangements.
- Collaborated with other departments such as legal and IT to ensure accuracy of reporting requirements for auditing purposes.
- Organized financial employees to participate in online or offline continuing education regularly .
- Integrated key metrics such as product cost, sales return rate and customer score to calculate the sales team's commission.
- Compiled monthly, quarterly, annual budgeting plans based on projected revenues and expenditures.
- Assisted with special projects related to corporate finance initiatives as needed and in frequent communication with administrative team members, human resources and other departments on special projects and events. For example, assisted the human resources department in adjusting the calculation of salaries and taxes for different employees according to new government regulations.
- Compiled meeting agendas and supportive materials ahead of meetings.
Property Management Assistant
Innovation Body Corporate Services Pty Ltd
Brisbane, QLD
09.2019 - 12.2019
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Reviewed monthly financial statements for accuracy prior to submission.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Updated tenant and unit information to keep current in housing database.
- Processed incoming payments from tenants in a timely manner.
Education
BBA - Accountancy
Queensland University of Technology
Brisbane, QLD01.2022
Bachelor of Science - Medical Laboratory Technology
Guangzhou Medical University
Guangdong, China06.2018
Skills
- Microsoft Office & Computer Assistance
- Customer Relationship Management
- Adaptive Learning
- Financial Calculations
- Materials Tracking
- Critical Thinking & Problem Solving
- Technical Reports
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Timeline
Sales Specialist
Lotte Duty Free Brisbane
12.2023 - Current
General Manager's Assistant
Zhongshan Brite Day Coating Raw Materials Co.,Ltd
07.2021 - 11.2023
Assistant to the CFO
C&S Paper Co.,Ltd
06.2020 - 07.2021
Property Management Assistant
Innovation Body Corporate Services Pty Ltd
09.2019 - 12.2019
BBA - Accountancy
Queensland University of Technology
Bachelor of Science - Medical Laboratory Technology
Guangzhou Medical University
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