Dorji Khandu
Osborne Park
Summary
Results-driven and customer-focused IT Support Engineer with over 9 years of experience in technical support (Level 1,2 and 3), system and network administration and cybersecurity. Adept at troubleshooting network infrastructure, managing automated monitoring services, and providing exceptional client support. Skilled in system and network administration, backup monitoring, IT asset management, and troubleshooting. Strong analytical and problem-solving abilities with a proactive and client-focused approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Maintenance Staff
The Great Southern Hotel Perth
01.2023 - Current
- Provided IT and technical support for hotel systems, ensuring uninterrupted operations.
- Coordinated with external vendors for network and infrastructure maintenance.
- Coordinated with teams to resolve maintenance issues, ensuring equipment safety and operational efficiency.
- Kept track of and documented maintenance work and schedules.
ICT Officer | Network and System Administrator
Bhutan Broadcasting Service Corporation
05.2013 - 12.2022
- Delivered on-site and remote support to over 200 end-users, achieving a 98% customer satisfaction rate by resolving ICT issues promptly.
- Administered Servers, Desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, Wi-Fi and Active Directory, including user and group maintenance, folder access, and security policies, ensuring compliance with organisational standards.
- Managed and optimised ICT infrastructure, performing installations and configurations and achieving 99.9% system uptime by regularly maintaining servers, routers, and firewalls.
- Implemented security updates and patches across systems, strengthening cybersecurity posture and ensuring network uptime of 99.8%.
- Streamlined server deployment processes, reducing setup time by 20% and improving operational efficiency.
- Provided customer-focused technical support for hardware, software, and network troubleshooting, including LAN/WAN connectivity and VPN Support, enhancing user productivity and satisfaction.
- Documented all activities in IT service management tools, ensuring accurate tracking and resolution of incidents.
Technical Coordinator | Network and System Engineer
BBS channel 3
02.2021 - 12.2021
- Led a team to establish Bhutan’s first High-Definition Television Channel, meeting a tight 6-month deadline and achieving operational success.
- Designed and deployed a new LAN network for the Channel 3 organisation, improving connectivity and operational efficiency.
- Maintained IT documentation and Trained staff on ICT systems, IT best practices and broadcasting equipment, increasing technical proficiency by 30%.
Education
Master in IT - Cyber Security and Networking
Murdoch University
01.2024
Bachelor of Computer Application - undefined
Royal Thimphu College
01.2012
Skills
- Operating System – Microsoft Windows, Windows Server, Linux, macOS
- Application – Microsoft Office 365, SharePoint Wireshark, inSSIDer, Rapid Miner, WordPress, MySQL, Remote Desktop Service
- Others-Phone Systems, LAN/WAN, Networking and Security, VPN, NAS/SANs, Firewall, Routing and Switching
- Time Management
- IT Asset Management
- Team Collaboration
- Communication skills
- Adaptability
- Customer Service Orientation
- Attention to Details
- Problem-solving skills
Certification
- Certificate in Cisco Enterprise Network (CCNA and CCNP) – ITEC, UTL Institute, Bangalore (Completed Dec 2017).
- Virtualization and Cloud (Sanog23) – Bhutan Telecom (Jan 2014)
- Linux Administration (Sanog33) – Campus Network and Operation Workshop (Jan 2019).
- First Aid & CPR
- Current manual Handling
- Driver License Western Australia
Timeline
Maintenance Staff
The Great Southern Hotel Perth
01.2023 - Current
Technical Coordinator | Network and System Engineer
BBS channel 3
02.2021 - 12.2021
ICT Officer | Network and System Administrator
Bhutan Broadcasting Service Corporation
05.2013 - 12.2022
Bachelor of Computer Application - undefined
Royal Thimphu College
Master in IT - Cyber Security and Networking
Murdoch University
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