Dorji Lethro
Perth,WA
Summary
Seasoned Concierge Officer with background in department of communities and justice and high-end residential settings. Experienced in providing exceptional customer service, managing vendors, and coordinating special events while maintaining confidentiality and discretion. Strengths include strong communication skills, multi-tasking abilities, and impeccable knowledge of local attractions and services. Proven record of enhancing guest satisfaction and promoting brand loyalty through personalized attention to guests' needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge Officer
Picwick
Perth , WA
08.2024 - Current
- Maintained up-to-date knowledge of local events and attractions in order to answer guest inquiries.
- Handled incoming calls from guests regarding concierge services.
- Developed relationships with local vendors to ensure quality service to guests.
- Monitored guest satisfaction levels through surveys and feedback forms.
- Ensured all safety protocols were followed at all times on property grounds.
- Managed guest complaints promptly and efficiently while maintaining a high level of customer service.
- Conducted daily walkthroughs of the property to ensure cleanliness standards were met.
- Communicated regularly with other departments regarding guest requests and concerns.
- Responded quickly to emergency situations involving guests or staff members.
- Created weekly reports detailing any changes or improvements needed within the department.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Took reservations from patrons by phone or online.
- Offered guests beverages and refreshments upon check-in.
NPB Security
NPB
Perth , WA
04.2024 - 08.2024
- Ensured compliance with safety regulations and crowd control policies.
- Developed plans for controlling large-scale events, such as conventions or sporting events.
- Provided customer service support to patrons during events.
- Implemented emergency evacuation procedures when necessary.
- Created reports documenting event details and crowd behavior patterns.
- Maintained order by intervening in situations that could potentially lead to conflict or disruption.
- Collaborated with local law enforcement agencies to ensure public safety measures were enforced at all times.
- Coordinated security staff assignments for various events.
Desuung (guardian of Peace)
Royal Government of Bhutan
Thimphu , Thimphu
01.2018 - 01.2023
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Assessed and monitored patient symptoms related to potential COVID-19 infection.
- Provided education about COVID-19 prevention, transmission, and safety measures.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
- Provided a safe and secure environment for patrons in the venue.
- Enforced applicable laws, regulations and policies to ensure safety of patrons, staff and property.
- Intervened in situations as necessary to maintain order and protect people from harm.
Education
High School Diploma -
Utpal Academy
Paro, Bhutan 12-2018
Skills
- Strong interpersonal skills
- Local Area Knowledge
- Discretion and Confidentiality
- Transportation Coordination
- Guest Relations
- Personal Assistance
Certification
- CPP20218-certificate II in Security operation
- CPCCWHS1001-Prepare to work safely in the Construction Industry
- HLTAID011-Provide First Aid
- Certificate in Terrorism Awareness and Response
- SITHFAB021- Provide Responsible Service of Alchohol
Timeline
Concierge Officer
Picwick
08.2024 - Current
NPB Security
NPB
04.2024 - 08.2024
Desuung (guardian of Peace)
Royal Government of Bhutan
01.2018 - 01.2023
High School Diploma -
Utpal Academy
Similar Profiles
Ghazi Sikander KhanGhazi Sikander Khan
Service Advisor at Maddington ToyotaService Advisor at Maddington Toyota
Riona NaickerRiona Naicker
Quality Control and Quality Assurance at BankwestQuality Control and Quality Assurance at Bankwest
Junior PerryJunior Perry
Mining Machine Operator at Qube LogisticsMining Machine Operator at Qube Logistics