Dorji Lhamo
Beenling,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Coles Smeaton Grange
08.2022 - 01.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Customer Service Representative
Symbion Pharmaceutical
03.2019 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts - Hospitality Administration And Management
ICFA
07.2018
Skills
- Scheduling
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Data Collection
- Call Management
- Paperwork Processing
- Report Generation
- Microsoft Outlook
- Customer RMA management
Languages
English
Professional Working
Timeline
Customer Service Representative
Coles Smeaton Grange
08.2022 - 01.2024
Customer Service Representative
Symbion Pharmaceutical
03.2019 - 06.2022
Associate of Arts - Hospitality Administration And Management
ICFA
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