DORJI WANGCHUK
Perth,WA
Summary
Motivated team player experienced in providing exceptional customer service with the ability to prioritize tasks and meet deadlines. Detail-oriented professional with experience in records management, data entry, Microsoft Office, and administrative support. General Worker with background in construction and Ware house. Coordinate with site manager to handle work orders and load and unload materials for projects. Skilled moving materials to short-term and long-term storage areas at work sites.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE AGENT
Qantas Airways Pvt Ltd
02.2023 - Current
- Processed ticketing transactions, checked baggage, and assisted customers with any necessary travel information or documentation
- Demonstrated excellent interpersonal skills while handling customer complaints in a professional manner.
Warehouse Worker
Programmed Skilled Workforce
07.2022 - 01.2023
- Drove forklifts, pallet jacks and other equipment to move materials.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
BUSINESS OPERATION SPECIALIST
Optum Global Solutions Pvt Ltd
04.2015 - 04.2021
- Coordinated projects between departments within the organization to ensure successful completion
- Resolved customer complaints promptly by providing effective solutions within established timelines.
Education
Bachelor of Science - B.Sc. Electronics And Computer Science
Bangalore University
Karnataka , India06.2013
Skills
- Operational Planning
- Staff Management
- Customer Service
- Project Support
- Overseeing Daily Activities
- Staff Training
- Verbal and Written Communication
- Teamwork and Collaboration
- Telephone Etiquette
- Mail Handling
- Efficient Data Entry
- Records Management
- Packaging and Labeling
- Physical Strength and Stamina
- Warehouse Organization
- Safety Protocols
- Heavy Lifting
- Material Handling
- Truck loading and unloading
- Basic Mathematics
- Warehouse Safety
- Forklift Operations
- Lifting and sorting
- Supply Ordering
- Product verification
- Wrapping and boxing
- Picking and Packing
References
- SANGAY DORJI, Manager Of Operations, Optum Global Solutions Pvt Ltd,+91 973-116-1005, sangay.dorji@optum.com
- PAUL NOISZEWSKI, Airport Customer Service Manager, Qantas Airways Pvt Ltd, (042) 626-0787, paulnoiszewski@qantas.com.au
- ROCKY LOKENI, Manager at DHL Global forwarding . Ph#0421168462
Tickets and Licenses
- WA current license (Automatic)
- Foreign manual drivers license
- White Card
- Working at heights
- Working at confined space and Gas testing
- CPR & First Aid
- EWP
- Forklift
- RSA
Timeline
CUSTOMER SERVICE AGENT
Qantas Airways Pvt Ltd
02.2023 - Current
Warehouse Worker
Programmed Skilled Workforce
07.2022 - 01.2023
BUSINESS OPERATION SPECIALIST
Optum Global Solutions Pvt Ltd
04.2015 - 04.2021
Bachelor of Science - B.Sc. Electronics And Computer Science
Bangalore University
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