Dorotea Serio
Gladesville,NSW
Summary
Proficient team member, adept at addressing customer and work needs with efficiency and attention to detail. Diligent about maximising satisfaction, safety and productivity. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills. Hardworking with expertise completing various tasks. Responsible, punctual, productive, and professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Priceline Pharmacy Lane Cove
03.2024 - 09.2024
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Contributed to an increase in repeat customers through exceptional customer service and product knowledge.
- Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
- Fostered a positive atmosphere within the team through clear communication skills that included active listening techniques.
- Assisted customers in selecting over-the-counter medications and health care products.
Pharmacy Assistant
Priceline Pharmacy
11.2023 - 03.2024
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Organized pharmacy area to maintain clean and orderly environment.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with accepting scripts and filing orders.
- Merchandised over-the-counter goods and rotated stock.
- Responded to patient questions regarding medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of medications.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations, and ordering additional products.
- Received invoices and stocked in correct locations.
Pharmacy Assistant
North Shore Hospital Pharmacy
07.2023 - 08.2023
- Received incoming supplies and stocked in correct locations.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Entered and processed patients' prescriptions into internal system.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Merchandised over-the-counter goods and rotated stock.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Updated computer system with current customer, payment and inventory information.
- Operated cash register and managed front counter tasks to facilitate daily operations.
- Organized client information into correct profiles while maintaining confidentiality.
- Counselled customers on medications, appropriate dosage and potential side effects.
- Performed delivery of medications, filed scripts and relevant documentation, and processed payment of patients.
- Managed opening and closing duties for pharmacy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Hospitality Worker
Borneo Intersection
10.2022 - 04.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Maintained and built customer trust.
Babysitter (Volunteer)
Suzi Nikoloski (suzi.nikoloski@gmail.com)
04.2021 - 08.2022
- Quickly learned new skills and application to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Communicated positively with children and guardians.
- Engaged with children on individual basis to build positive relationships.
- Assisted with light housekeeping duties as well as running errands.
- Worked with parents to develop and implement discipline programs to promote positive behaviour.
Volunteer
Contactless Grocery Delivery For Neighbourhood
03.2020 - 05.2021
- Exhibited excellent communications and customer relations skills.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Went door to door checking on vulnerable residents, handling individual needs.
Pharmacy Assistant
Soul Pattinson Chemist Crows Nest
09.2024 - 11.2024
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacy staff with preparing medications and filling orders.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
- Improved patient retention rates through exceptional customer service and follow-up communication initiatives.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians to ensure speedy resolution of prescription discrepancies.
Education
Certificate IV Community Pharmacy Dispensary - SIR40216-01
TAFE NSW
04-2025
High School Diploma -
Hunters Hill High School
Hunters Hill, NSW11.2020
Some College (No Degree) - I.T.
I.T.I.S. Heinrich Hertz
Rome, ItalySkills
- FRED Dispense and FRED Dispense Plus
- Prescription filling and Verification
- Store Opening and Closing
- Data entry
- Receiving Incoming Supplies Ordering and Stocking
- Front of Shop Management
- Regulatory Compliance
- Computer Proficiency and Microsoft Office
- POS System and Cash Register Operations
- High-Volume Environments
- Answering Customer Questions and Resolving Customer Issues
- Teamwork and Collaboration
Languages
English
Italian
Spanish
Objectives
Bachelor of Biomedicine
Bachelor of Software Engineering
Additional Information
Additional References:
Rodney Wheatley
lane.cove@rxm.com.au
Personal:
Joshua Mark Abbott
email address: Joshua.Mark.Abbott@gmail.com
Zoe DonVito
email address: zoe.donvito@hotmail.com
Timeline
Pharmacy Assistant
Soul Pattinson Chemist Crows Nest
09.2024 - 11.2024
Pharmacy Assistant
Priceline Pharmacy Lane Cove
03.2024 - 09.2024
Pharmacy Assistant
Priceline Pharmacy
11.2023 - 03.2024
Pharmacy Assistant
North Shore Hospital Pharmacy
07.2023 - 08.2023
Hospitality Worker
Borneo Intersection
10.2022 - 04.2023
Babysitter (Volunteer)
Suzi Nikoloski (suzi.nikoloski@gmail.com)
04.2021 - 08.2022
Volunteer
Contactless Grocery Delivery For Neighbourhood
03.2020 - 05.2021
Certificate IV Community Pharmacy Dispensary - SIR40216-01
TAFE NSW
High School Diploma -
Hunters Hill High School
Some College (No Degree) - I.T.
I.T.I.S. Heinrich Hertz
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