Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Dorothea Elsworth

Dorothea Elsworth

Education support worker and
Smeaton,VIC

Summary

Since 2005 till the current date I have been a stay at home Mother to 3 beautiful children.

I stepped away from working for someone else and took the opportunity to help my husband in our family business where we make farm machinery and supply Australia wide.

I’m also an Artist that sells commission pieces it’s I enjoy immensely and lucky to sell.

I also with my husband have a farm where we sell hay which I am also responsible for the online social media sales of the product.

Overview

29
29
years of professional experience

Work History

Wj Elsworth Engineering

William elsworth
Smeaton, VIC
07.2005 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Debt Collection Officer

Central Highlands Water
06.2004 - 02.2005
  • Collaborated with legal counsel when necessary, ensuring proper adherence to laws and guidelines during litigation proceedings.
  • Assisted colleagues as needed during high volume periods or when faced with particularly challenging cases, promoting teamwork within the department at all times.
  • Negotiated settlements in the best interest of the company, balancing financial recovery with maintaining client relationships.
  • Analyzed data to identify patterns and trends in payment behavior, informing future strategy development for increased success rates.
  • Reduced delinquent accounts by implementing effective debt collection strategies.
  • Maximized revenue recovery through consistent follow-up with clients and negotiation of payment plans.
  • Increased successful account resolutions through diligent research and verification of debtor information.
  • Provided exceptional customer service to both internal and external stakeholders, treating all parties with respect and professionalism throughout the collection process.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained high volume of calls and met demands of busy and productive group.

Senior Administration Clerk

Cole’s Supermarkets
04.1995 - 04.2003
  • Contributed to the development of company policies and procedures that improved overall workflow efficiency.
  • Promoted a safe work environment by enforcing adherence to safety protocols throughout the workplace.
  • Optimized scheduling processes for appointments and meetings to minimize conflicts and maximize productivity.
  • Spearheaded various projects, coordinating efforts between multiple departments to meet deadlines and achieve desired results.
  • Assisted in preparing financial reports by gathering necessary data accurately from various sources without any discrepancies.
  • Assisted colleagues as needed during high volume periods or when faced with particularly challenging cases, promoting teamwork within the department at all times.
  • Reduced delinquent accounts by implementing effective debt collection strategies.
  • Managed a high volume of accounts, prioritizing cases based on risk assessment and potential recovery value.
  • Streamlined communication between departments, creating a more efficient system for information sharing.
  • Collected on delinquent accounts to reduce overdue balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.

Education

Footscray City College
Footscray, VIC
11.1994

Skills

  • Monthly Reconciliations
  • Overdue Balance Detection
  • Negotiation and Resolution
  • Administrative Support
  • Bank Reconciliation
  • Locating Debtors
  • Client Satisfaction
  • Customer Research
  • Statement Issuing
  • Payment Acceptance
  • Credit Application Review
  • Debt Repayment Negotiation

Timeline

Wj Elsworth Engineering

William elsworth
07.2005 - Current

Debt Collection Officer

Central Highlands Water
06.2004 - 02.2005

Senior Administration Clerk

Cole’s Supermarkets
04.1995 - 04.2003

Footscray City College

Similar Profiles

CREATE PROFILE
Dorothea ElsworthEducation support worker and