Dorothee Chaussenery
43 Crystal Turn Bennett Springs
Summary
I have launched a professional career by building upon my ambition, dedication, enthusiasm, persistence, passion for caring, positive outlook and industrious work ethic. Managerial professional with a proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and a commitment to achieving results, teams rely on collaborative leadership and adaptability to changing needs. Expertise in developing and implementing effective team collaboration processes, ensuring reliable performance and adaptability to evolving requirements. Possesses key strategic planning and conflict resolution skills, making a valuable addition to any leadership team. Skilled in team leadership, strategic planning, and operational management. Employs effective communication and organisational skills to drive project success. Proven history of fostering productive work environments and achieving established goals.
Overview
17
17
years of professional experience
Work History
Health Liaison Officer
NDIA
07.2023 - Current
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Facilitated negotiations between internal departments and external partners to reach mutually beneficial agreements.
- Contributed positively to company culture by actively participating in employee engagement initiatives.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
- Enhanced interdepartmental cooperation through regular meetings, information sharing, and joint projects.
- Improved project outcomes with meticulous coordination between stakeholders.
- Fostered relationships with key stakeholders to support organization's strategic objectives.
- Strengthened organizational reputation by representing agency at major industry conferences.
Hospital Discharge Planner
NDIA
09.2022 - 07.2023
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Provided ongoing training and mentorship to new Discharge Planners, fostering a supportive team environment that promoted knowledge sharing and skill development.
- Promoted a patient-centered approach to discharge planning, incorporating individual preferences and needs into the development of tailored care plans.
Participant Solutions Team
NDIA
07.2021 - 09.2022
- Resolving issues and complaints in relation to participant plans
- Mitigated risks associated with complex projects through diligent planning, monitoring, and proactive issue resolution.
- Increased client satisfaction by developing customized, innovative solutions tailored to their specific needs.
- Motivated team members towards achieving shared goals through open communication channels and a positive work environment culture shift strategy implementation process enhancement plan engagement initiative success visibility effort realization drive moti
- Streamlined project delivery for enhanced efficiency and timely completion through effective coordination with cross-functional teams.
- Delivered exceptional client service by prioritizing open communication channels, promptly addressing concerns or issues, and providing regular status updates throughout project lifecycles.
Local Area Coordinator
Mission Australia
01.2019 - 02.2021
- Provide information and capacity building to members of the community and organisations about the NDIS, mainstream services and community supports to improve participation and inclusion
- Established positive working relationships with families, carers, and other support networks to ensure holistic care provision.
- Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.
- Mentored new staff members on best practices in Local Area Coordination while fostering a supportive work environment.
- Promoted a person-centered approach to service provision, empowering individuals to make informed decisions about their lives.
- Developed strong partnerships with community organizations for improved service delivery and collaboration.
- Developing and maintaining positive working relationships with NDIA, specialist disability service providers, other agencies and government departments and the community
- Provide information to members of the community and in particular people with disability; about the NDIS, mainstream and community supports to improve participation and inclusion
- Engage in person centre planning, support, and life skills development with people with disability, according to their goals and immediate needs
- Build individual and family capacity to clarify their goals, exercise choice and control and to participate in their community
Support Worker / Disability Sector
Mercy Care
01.2016 - 01.2019
- Assist with client’s physical and mobility requirements in accordance with training provided and the relevant workplace health and safety standard, including transferring of clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
SME Manager in Corporate Sales & Alliances
Medibank
01.2008 - 01.2013
- Mentored and guided employees to foster proper completion of assigned duties.
- Identifying growth opportunities internal and external by servicing a portfolio of existing accounts.
- Responsible for growing accounts acquiring new business, maintaining, and increasing the penetration of the existing portfolio
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated strong relationships with key stakeholders, improving collaboration and fostering long-term partnerships.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed and executed strategic plans to achieve organizational growth and increased revenue.
- Established team priorities, maintained schedules and monitored performance.
Education
Some College (No Degree) - Leadership
NDIA
Perth, WA01-2024
CHC33015 Certificate III -
Individual Support Home And Community
Mercy Care01.2017
Diploma of Management - Management
Swinburne University of Technology
NSW01.2013
Certificate IV Photograph - Photography
Mt Lawley Tafe
Perth, WA01.2001
Skills
- Leadership
- Time Management
- Problem Solving
- Business Relationship Development
- Stakeholder Engagement
- Communication Skills
- Effective Listening
- Engagement
- Coaching
- Teamwork and collaboration
- Strategic Planning
- Prioritization
- Collaborative relationships
- Policies and procedures implementation
- Complex problems analysis
- Relationship building
Accomplishments
- Implementing change within the organisation and working successfully with all team members involved.
- Nominated for WA branch manager for category OUR PEOPLE.
- Exceeded all KPI for manger in 2012 including people leader, sales, compliance, and retention.
- Motivate and lead a team to exceed target and stay positive and focused.
- Developed relationships within the organisation and have built trust and respect.
- Organise a team to be effective and to stay focused and a common goal to reach desired outcome for then selves and the organisation.
Timeline
Health Liaison Officer
NDIA
07.2023 - Current
Hospital Discharge Planner
NDIA
09.2022 - 07.2023
Participant Solutions Team
NDIA
07.2021 - 09.2022
Local Area Coordinator
Mission Australia
01.2019 - 02.2021
Support Worker / Disability Sector
Mercy Care
01.2016 - 01.2019
SME Manager in Corporate Sales & Alliances
Medibank
01.2008 - 01.2013
Some College (No Degree) - Leadership
NDIA
CHC33015 Certificate III -
Individual Support Home And Community
Diploma of Management - Management
Swinburne University of Technology
Certificate IV Photograph - Photography
Mt Lawley Tafe
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