Dorothy Bumara
Adelaide,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Student Services Officer
IBSUniversity
06.2022 - 06.2023
- Developed and implemented individualized academic plans for students.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Assisted students in exploring and selecting career paths.
- Collaborated with parents and teachers to help students reach potential.
Senior IT Officer
IBSUniversity
07.2019 - 05.2022
- Produced reports each month outlining KPI metrics.
- Evaluated hiring, firing, and promotions requests.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Conceived and oversaw fibre link special projects.
- Set objectives for weekly, monthly and yearly and established performance benchmarks.
- Directed work of junior employees, monitoring quality, compliance and productivity.
IT Service Desk Analyst
IBS College
09.2012 - 05.2019
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Responded promptly to incoming sales leads and requests for technical support.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
- Created user accounts and assigned permissions.
- Managed high levels of call flow and responded to Helpdesk technical support needs.
Casual Kitchen Hand
Exito Transport Services
07.2009 - 10.2009
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Learned other teammates' work tasks to train as backup.
- Cleaned and maintained work areas, equipment and utensils.
- Removed trash and cleaned kitchen garbage containers.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Receptionist Assistant
UMW Niugini LTD
09.2006 - 04.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line telephone system and greeted claimants during office visits.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
GED -
TAFE SA - Adelaide College of The Arts
Adelaide, SA07.2024
GED -
Online ITIL
ILX Australia01.2014
Associate of Applied Science - Information Technology
Institute Of Business Technology
Papua New Guinea01.2005
Skills
- Event Staffing
- Student Services
- Academic Support Services
- Educational Settings
- Service Delivery
- Customer Interaction
- Office Operations
- Inbound Calls
- Student Registration
- Vendor Contracts
- Daily Reports
- Customer Care
- Information Updates
- Exceptional Customer Service
- Customer Satisfaction
Timeline
Senior Student Services Officer
IBSUniversity
06.2022 - 06.2023
Senior IT Officer
IBSUniversity
07.2019 - 05.2022
IT Service Desk Analyst
IBS College
09.2012 - 05.2019
Casual Kitchen Hand
Exito Transport Services
07.2009 - 10.2009
Receptionist Assistant
UMW Niugini LTD
09.2006 - 04.2008
GED -
TAFE SA - Adelaide College of The Arts
GED -
Online ITIL
Associate of Applied Science - Information Technology
Institute Of Business Technology
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