Dorothy Chirila
Melbourne,Victoria
Summary
Charismatic and committed assistant manager with 3 years of experience offering valuable skills in customer relations and the resilience to handle challenges of fast-paced environments. Garnering a detail-oriented and decisive nature with sound judgment, I boast credible multitasking abilities, and am hoping to bring my talents to the administration sector. Though my charismatic demeanor I was capable of being promoted to assistant store manager within months of working and quickly reinforced a more efficient workplace. Comfortable working alone or with teams, I know I can accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Carls Jr Lyndhurst
Cranbourne, VIC, VIC
08.2021 - 08.2024
- In charge of all administrative duties. Managed accurate records of sales transactions and other financial information. Provided support to the executive team, including scheduling meetings and managing calendars.
- Managed a team of up 10 restaurant staff, ensuring exceptional customer service and quality standards.
- Prepared monthly financial reports for upper management review.
- Developed and implemented strategies to improve revenue and profitability.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
Customer Service Cashier
Village Cinemas
Narre Warren South, VIC
06.2020 - 12.2021
- Maintained accurate records of transactions using the point-of-sale system.
- Resolved all customer complaints and promptly directed all major issues were handled by executive support.
- By providing exceptional customer service, I was able to bolster the workplace, allowing customers and staff alike to feel welcomed and supported.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Team Member
Cafe Transylvania
Hallam, VIC
08.2018 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize efficiency within the workplace.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Answered phone calls regarding inquiries about products or services.
Education
High School Diploma -
Hampton Park Secondary College
Hampton Park, VIC12.2021
Skills
- Operations and Procedural Knowledge
- Scheduling shifts, rostering
- Workflow Optimization
- Customer Assistance and relations
- Document Control
- Issue Resolution
- Customer Service Management
- Database Management
Accomplishments
- EMPLOYEE OF THE MONTH
- PROMOTION OF ASSISTANT MANAGER
- VICTORIAN CERTIFICATE OF EDUCATION (VCE)
Affiliations
- Microsoft word
- MIcrosoft excel
- Microsoft powerpoint
- Adobe illustrator
- Adobe premier pro
- Adobe photoshop
Certification
- Mason Ainalidas : state manager - 0490 149 610 - masonainalidas@gmail.com
- Luca Belliniva : store manager lyndhust - 0447 520 016 - lucabellinvia013@gmail.com
- Isabel Faratupou : store manager dandenong - 0401 012 306 - isabelfaratupou@gmail.com
Timeline
Assistant Restaurant Manager
Carls Jr Lyndhurst
08.2021 - 08.2024
Customer Service Cashier
Village Cinemas
06.2020 - 12.2021
Team Member
Cafe Transylvania
08.2018 - 07.2020
High School Diploma -
Hampton Park Secondary College
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