Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Chirila

Customer Service
Melbourne,Victoria

Summary

Well trained and efficient leader/member, promoting 4 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Looking to try other work environments to hone in and learn new skills. Confident in said abilities to undertake any new responsibilities with efficiency and a positive outlook.

Overview

5
5
years of professional experience

Work History

Assistant Restaurant Manager

Carls Jr Lyndhurst
08.2021 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up 10 restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Developed and implemented strategies to improve revenue and profitability.

Customer Service Cashier

Village Cinemas
06.2020 - 12.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about services or products sold throughout store.

Team Member

Cafe Transylvania
08.2018 - 07.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

Hampton Park Secondary College
Hampton Park, VIC
12.2021

Skills

  • Operations and Procedural Knowledge
  • Equipment Maintenance
  • Maintaining Clean Work Areas
  • Schedule Crew Members
  • Anticipating Problems
  • Customer Assistance
  • Shift Management

Timeline

Assistant Restaurant Manager

Carls Jr Lyndhurst
08.2021 - Current

Customer Service Cashier

Village Cinemas
06.2020 - 12.2021

Team Member

Cafe Transylvania
08.2018 - 07.2020

High School Diploma -

Hampton Park Secondary College

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Dorothy ChirilaCustomer Service