Summary
Overview
Work History
Education
Skills
Timeline
references
Generic

Dorothy Kartinyeri

Meningie,SA

Summary

I'm Currently a Program manager at Accare with an extensive experience, i believe i have developed the necessary skills I need for the Program Director, excelling in performance management and strategic planning. Proven track record in enhancing client satisfaction and team development through effective communication and risk management. Skilled in budget oversight and fostering strong relationships, driving operational improvements and compliance assurance.

I believe I am a reliable manager, demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering to build productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

2026
2026
years of professional experience

Work History

Manager Aboriginal Services

Accare
2024 - Current
  • Oversaw daily operations to ensure efficient service delivery and client satisfaction.
  • Managed performance reviews and provided constructive feedback to team members.
  • Facilitated team meetings to discuss objectives, challenges, and operational improvements.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and engagement..
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions via onboarding process.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and implemented strategic plans to achieve company objectives.
  • Conducted performance reviews for team members.
  • Managed risk by developing and implementing effective risk management strategies.

Indigenous Health Project Officer

Moorundi Aboriginal Community
01.2016 - 01.2023
  • Work as the team leader within IHPO CSAPHN catchment area, providing regional guidance & strategic direction for all the teams
  • Develop and implement a coordinated team based approach to the Aboriginal and Torres Strait Island health between the IHPO, Outreach workers & Care coordinators
  • Supporting care coordinators & Outreach workers
  • Increasing awareness and maximising links between services for ASTI people, including States/territory governments, AMS and other organisation
  • Develop & implement strategies to improve access to mainstream primary care or ATSI people, through outreach programs such as medical outreach – Indigenous chronic disease program (MOICDP), the rural health and outreach funds (RHOF) and the visiting optometrist scheme (VOS)
  • Delivering or coordinating cultural awareness training and quality improvements activities
  • Providing support to mainstream primary care providers to encourage ATSI People to identify their Indigenous Status when accessing mainstream services
  • Develop and implement strategies to improve capacity of mainstream services to deliver culturally appropriate services to ATSI people, including self-identification, uptake of Aboriginal Torres Strait Island specific MBS Items including 715 Health Assessments, care planning follow up item’s and increasing awareness and understanding of COAG Targets to close the gap in indigenous disadvantage.
  • Developed team communications and information for meetings.
  • Educated patients about health management and preventive care techniques.
  • Participated in continuing education to stay updated on medical MBS items and Medicare changes.
  • Collaborated with healthcare teams to ensure comprehensive patient care.
  • I talked to GP clinics about cultural awareness training and welcoming environments.
  • Strongly encouraging 715 health checks to be done in a timely manner, and the benefits from MBS items and best practices.

Care Coordinator

Moorundi
09.2017 - 05.2021
  • Determined client needs for special assessment of complex cases, effectively handling care plans.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Supported patient care excellence via planning and interpretation of programs.
  • Conducted regular follow-ups to ensure ongoing service delivery and satisfaction.
  • Collaborated with multidisciplinary teams to provide comprehensive care solutions.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of the individual
  • Coordinated client assessments to determine service needs and eligibility.

Care Coordinator Supplementary Officer

Murray Mallee General Practice Network
01.2011 - 01.2016
  • Worked with patients and alongside of Mainstream General Practices, Service providers around Chronic Disease Management support (home visits, Clinical observations & transporting to Medical Appointments) etc
  • Defensible Documentation
  • Patient Data entry (mmex) for reporting purposes
  • Conducting Aboriginal & Torre strait Island Well Health checks

Aboriginal Health Worker

Meningie District Memorial Hospital
01.2009 - 01.2011
  • Hospital Liaison – provide in/out patient with support upon discharge and after care (Home visits, clinical monitoring (BP & BSL), follow up care & referral pathways
  • Working with stakeholder and service providers around programs delivery – MASH (Meningie Aboriginal Self Help group)
  • Collaborated with physicians to ensure appropriate treatment plans were developed and executed, resulting in better patient adherence to prescribed therapies.
  • Conducted thorough assessments of patients'' physical, emotional, and social needs to create targeted interventions that addressed their unique challenges.
  • Educated patients on proper medication administration techniques, reducing instances of adverse reactions or complications related to medication misuse.
  • Established rapport with patients, fostering trust and open communication to support their overall wellbeing.

Education

Certificate 4 in Leadership & Management -

Tafe SA
Murray Bridge
2019

Certificate 4 in Aboriginal Primary Health Care (Practice) -

AHCSA
Adelaide, SA
2018

Certificate 4 in Aboriginal Primary Health Care (Community -

Aboriginal Health Council SA
Adelaide, SA
2011

Certificate 3 in Aboriginal Primary Health Care -

Aboriginal Health Council of SA
Adelaide, SA
2009

Skills

  • Health promotion education
  • Employee performance evaluation
  • Risk assessment
  • Regulatory compliance oversight
  • Long-term planning
  • Financial budget management
  • Fostering collaborative partnerships
  • Effective problem resolution
  • Effective recruitment methods
  • Workforce development
  • Contract oversight
  • Staff onboarding process
  • Effective conflict resolution
  • Managing project schedules
  • Overseeing collaborative projects
  • Project planning and execution

Timeline

Care Coordinator

Moorundi
09.2017 - 05.2021

Indigenous Health Project Officer

Moorundi Aboriginal Community
01.2016 - 01.2023

Care Coordinator Supplementary Officer

Murray Mallee General Practice Network
01.2011 - 01.2016

Aboriginal Health Worker

Meningie District Memorial Hospital
01.2009 - 01.2011

Manager Aboriginal Services

Accare
2024 - Current

Certificate 4 in Leadership & Management -

Tafe SA

Certificate 4 in Aboriginal Primary Health Care (Practice) -

AHCSA

Certificate 4 in Aboriginal Primary Health Care (Community -

Aboriginal Health Council SA

Certificate 3 in Aboriginal Primary Health Care -

Aboriginal Health Council of SA

references

Kirsty Barnett -0419 611 712

Executive Manager Cultural Integrity and Practice Excellence


Kathy Rigney - 0490 247 726

Senior Aboriginal Advisor


Rob Wright - 0481 396 336

Manager Aboriginal Health

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Dorothy Kartinyeri