Dorothy Lee
Carlingford
Summary
Results-driven Customer Success Manager and Education Consultant with over 8 years of experience driving successful technology adoption and educational outcomes across diverse school sectors. Expert in building strategic partnerships with school leaders and educators to implement innovative pedagogy and change management strategies that maximise product adoption, self-sufficiency, and student impact. Skilled in delivering engaging training programs, leveraging data insights to proactively manage customer health, and collaborating cross-functionally to translate customer needs into impactful product enhancements. Passionate about championing a customer-centric approach that aligns educational technology solutions with the evolving needs of schools, driving sustained satisfaction, retention, and growth.
Overview
13
13
years of professional experience
Work History
Customer Success Manager (Part-time)
Atomi
Sydney
08.2022 - Current
- Lead strategic planning and management of school-wide Atomi implementation, collaborating closely with School Executives and senior educators to drive adoption and maximise student outcomes through innovative pedagogy and methodology coaching.
- Deliver dynamic onboarding, workshops, webinars, and training sessions that build deep product expertise and empower educators to become self-sufficient Atomi advocates.
- Foster strong relationships with key stakeholders across government, Catholic, and independent school sectors, ensuring sustained engagement and optimal use of Atomi’s educational offerings.
- Utilised data analysis, customer insights, and feedback to proactively manage customer health and identify at-risk groups, implementing change management strategies to sustain satisfaction and retention.
- Partnered with sales, product, design, and engineering teams to translate customer challenges into actionable product improvements and service innovations, enhancing customer experience.
Education Consultant
Sentral
Sydney
08.2018 - 05.2022
- Delivered comprehensive education consultancy services across the competitive Sydney, Melbourne, and South Australia markets.
- Consistently exceeded regional revenue goals through strategic sales, account planning, and tailored product demonstrations.
- Fostered strong relationships with school leadership teams by identifying unique administrative needs and delivering tailored software solutions within budget.
- Utilised Salesforce CRM for rigorous documentation, pipeline tracking, and precision follow-up of enterprise sales opportunities.
- Presented sales performance reports and custom presentations to improve client engagement and secure executive-level buy-in.
- Worked collaboratively within cross-functional teams to drive and achieve collective sales targets.
Customer Success Manager (Secondment)
Sentral
Sydney
04.2020 - 07.2020
- Coordinated and supported a large-scale post-data migration implementation framework across 500+ NSW Department of Education schools.
- Delivered high-impact customer training and stakeholder relationship management through complex workshops and virtual delivery channels.
- Liaised directly with CX leaders and account sales teams to proactively address onboarding bottlenecks and remove barriers to user success.
- Provided regular transparent status reports, risk assessments, and project milestone updates to senior management.
Music and Mathematics High School Teacher
OneSchool Global
Oatlands
03.2018 - 08.2018
- Designed and delivered self-directed online learning units using Canvas for both Mathematics and Music, adopted by all campuses nationwide.
- Supported students’ academic progress in Mathematics following a teacher absence, leading to over 30% of students improving their marks by 15-20% in key assessments.
- Facilitated Maths Olympiad Competition coaching for Stage 3 students, strengthening critical thinking and problem-solving skills through engaging and challenging exercises.
- Taught prescribed music theory programs, integrating practical vocal and instrumental lessons to foster well-rounded musical skills.
- Collaborated with community members for choir song selections, led weekly choir rehearsals, and served as piano accompanist and conductor for performances.
- Developed students’ vocal abilities by teaching warm-ups, singing techniques, and harmonies during choir and classroom activities.
Mathematics Teacher
Balgowlah Boys High School
01.2017 - 03.2018
- Delivered Stage 4 and 5 Mathematics curriculum, integrating ICT platforms such as Canvas and Mathletics to systematically enhance student engagement.
- Designed individualized education plans (IEPs) and student performance reports, facilitating actionable data feedback for parents and school leadership.
High School Teacher – Music and Autism Unit
The Forest High School
01.2015 - 12.2016
- Delivered Stage 4 Music classes using diverse instructional pedagogies, including the Orff methodology.
- Developed individualised education plans (IEPs) and highly differentiated teaching strategies for students within the Autism Spectrum Disorder (ASD) unit to optimize inclusive learning environments.
High School Music Teacher
Inverell High School
Inverell
01.2014 - 12.2014
- Designed and delivered a comprehensive Music 1 Program, successfully guiding multiple students to high band scores, and directed large-scale school musical productions.
- Established extracurricular school music clubs and led community-facing concerts shortlisted for national-level accolades.
Support Unit Teacher (IM/IO)
Ryde Secondary College
12.2012 - 12.2013
- Developed and taught a life skills-based specialized curriculum for students with mild to moderate intellectual disabilities across core academic disciplines.
- Founded the Support Unit Choir and Dance Group, and successfully coached regional netball teams.
Education
Master’s Degree - Secondary Education and Teaching, Music
University of New South Wales (UNSW)
01-2013
Bachelor’s Degree - Professional Music Practice, Instrumental Pedagogy, Classical Piano
The Australian National University (ANU)
01-2011
Higher School Certificate (HSC) -
Cheltenham Girls’ High School
01-2007
Skills
- Customer Success & Relationship Management
- Complaint Investigations & Issue Resolution
- Strategic Sales & Account Management
- Education Consulting & Training Facilitation
- Data Analysis & Performance Reporting
- Curriculum Development & Differentiated Instruction
- Learning Management Systems (Canvas, Mathletics, Google Classroom)
- Salesforce/ Hubspot CRM
- Team Collaboration & Leadership
- Time Management & Organisational Skills
References
Professional and academic references available upon request.
Core Skills And Expertise - Skills
- Customer Success & Relationship Management
- Complaint Investigations & Issue Resolution
- Strategic Sales & Account Management
- Education Consulting & Training Facilitation
- Data Analysis & Performance Reporting
- Curriculum Development & Differentiated Instruction
- Learning Management Systems (Canvas, Mathletics, Google Classroom)
- Salesforce/ Hubspot CRM
- Team Collaboration & Leadership
- Time Management & Organisational Skills
Timeline
Customer Success Manager (Part-time)
Atomi
08.2022 - Current
Customer Success Manager (Secondment)
Sentral
04.2020 - 07.2020
Education Consultant
Sentral
08.2018 - 05.2022
Music and Mathematics High School Teacher
OneSchool Global
03.2018 - 08.2018
Mathematics Teacher
Balgowlah Boys High School
01.2017 - 03.2018
High School Teacher – Music and Autism Unit
The Forest High School
01.2015 - 12.2016
High School Music Teacher
Inverell High School
01.2014 - 12.2014
Support Unit Teacher (IM/IO)
Ryde Secondary College
12.2012 - 12.2013
Master’s Degree - Secondary Education and Teaching, Music
University of New South Wales (UNSW)
Bachelor’s Degree - Professional Music Practice, Instrumental Pedagogy, Classical Piano
The Australian National University (ANU)
Higher School Certificate (HSC) -
Cheltenham Girls’ High School