Hi, I’m
Dorothy Wilkinson
Adelaide,SA
Summary
Skilled Deli Assistant with relevant background in customer service and food preparation. Known for maintaining high-quality standards of cleanliness, safety, and product freshness. Strengths include strong communication skills, ability to work well under pressure, and knowledge of various meats, cheeses, and other deli products. Have made significant contributions to improving operational efficiency in previous roles.
Overview
45
years of professional experience
Work History
safeway Santa Cruze, CA
Deli Assistant/Manager
04.2000 - 07.2024
Job overview
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Prepared sandwiches using specified ingredients while adhering to safety standards.
- Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
- Operated cash register to process customer purchases accurately and efficiently.
- Checked expiration dates on all deli products to ensure quality control.
- Maintained records of sales transactions for accounting purposes.
- Restocked shelves when needed in order to maintain adequate inventory levels.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Weighed and priced items for sale according to store guidelines.
- Followed all safety procedures when handling knives or operating machinery in the kitchen area.
- Rotated stock on shelves throughout the day to ensure freshness of product.
- Organized storage areas in order to maximize space efficiency.
- Informed management of any supply needs or low stock levels.
- Adhered to all state health regulations regarding food safety and sanitation practices.
- Ensured that workstations were properly cleaned before closing time each day.
- Attended staff meetings in order to stay up-to-date on company policies.
- Assisted with catering orders as needed by preparing platters according to customer requests.
- Regularly checked temperatures of hot holding units during shift hours.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Responded to customer questions regarding product availability.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Sliced meats and cheeses and weighed deli items for customers.
- Informed customers of deli specials to increase profits.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Documented and entered special orders for event catering and party trays.
- Followed recipes and customer requests to prepare meals.
- Offered samples to promote and upsell specials.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Assembled and served meals according to specific guest requirements.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Tailored orders to address customer allergies and gluten concerns.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Directed patrons to restrooms and other amenities within facility.
- Processed payments on cash register and counted back bills and change to patrons.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Costco Kilburn , SA
Customer Service Representative
05.2015 - 04.2023
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Oversaw warranty counseling process to manage expense controls.
Greys boutique Adelaide , SA
Shop Assistant
06.2010 - 09.2011
Job overview
- Greeted customers and provided assistance with product selection.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Resolved customer complaints in a professional manner.
- Provided information about products and services to customers.
- Maintained accurate inventory levels through regular stock checks.
- Organized merchandise on display racks according to established guidelines.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Adhered to loss prevention policies and procedures while monitoring security cameras as needed.
- Maintained up-to-date knowledge of current sales promotions and advertisements.
- Participated in weekly team meetings to discuss strategies for improving customer service levels.
- Collaborated with other staff members to ensure seamless operations within the store.
- Monitored stock levels and alerted management when supplies are running low or need replenishing.
- Assisted customers with loading their purchases into their vehicles when necessary.
- Helped shop personnel complete assignments.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Completed daily checklists for smooth shop operations.
- Maintained ideal stock levels of work supplies for shop needs.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Received items and orders and checked items for quality and accuracy against documentation.
- Operated equipment and tools in full accordance with safety procedures.
- Kept supplies and spare parts organized for upcoming projects and daily use.
- Disposed of hazardous materials properly in approved containers.
- Assisted with training new shop assistants in store policies and procedures.
- Handled customer phone calls, providing product information and stock availability.
- Operated cash registers, processed transactions, and handled cash accurately.
- Greeted and assisted customers with product selection and inquiries.
Adelaide casino Adelaide , SA
Assistant Manager
03.2009 - 04.2010
Job overview
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
Dr Howard low Cupertino , CA
Dental Receptionist
03.1992 - 12.1994
Job overview
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Managed front desk operations including scheduling appointments, collecting payments.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Gathered medical information, dental health history and vitals from patients.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Completed relevant insurance and other claim forms.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Interviewed patients to complete case histories and intake forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Routed laboratory or diagnostic results to appropriate staff.
Dr Kenneth Follmar Los Gatos , Ca
Dental Front Office Receptionist
09.1990 - 07.1992
Job overview
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Collected payments from patients for services rendered.
- Verified patient information to ensure accuracy of records.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Provided administrative support to dental staff including filing and data entry.
- Maintained inventory of office supplies and ordered new materials when needed.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
- Created charts for new patients prior to their appointment date.
- Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
- Processed credit card transactions for payment of services rendered.
- Assisted in maintaining an organized front desk area at all times.
- Ensured HIPAA compliance while handling confidential patient information.
- Updated patient records regularly following each visit or procedure performed.
- Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
- Provided assistance with special projects as needed by the dentist or other team members.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Velvet Turtle Redondo Beach , CA
Front Desk Hostess
06.1979 - 11.1982
Job overview
- Greeted guests upon their arrival and provided them with information on hotel amenities and services.
- Provided exceptional customer service to all guests, responding promptly to inquiries and requests.
- Maintained an organized front desk area, ensuring that lobby was clean and inviting at all times.
- Answered phones in a timely manner while managing callers' needs efficiently.
- Managed reservations for the hotel, including booking rooms and verifying guest information.
- Processed payments for guests, including cash transactions and credit card processing.
- Assisted guests with luggage storage or transportation arrangements when needed.
- Responded to emails from customers regarding their stay or any other questions they may have had.
- Monitored security cameras throughout the lobby to ensure safety of guests at all times.
- Handled check-in and check-out procedures for guests while providing them with room keys and access cards.
- Resolved customer complaints in a professional manner by listening attentively to grievances and finding solutions quickly.
- Ensured adherence to company policies concerning payment methods, discounts, refunds.
- Performed daily audits of financial records to ensure accuracy of billing statements.
- Assisted management team with special projects related to customer service initiatives.
- Created weekly schedules for staff members working at the front desk.
- Worked closely with housekeeping staff to coordinate cleaning services for vacant rooms.
Education
Brymam School San Jose California
Diploma from Dental Receptionist,
06-1983
University Overview
- Professional Development Courses:
- Academic Achievements and Honors:
- Major in:
- Relevant Coursework and Training Programs:
Brymam School San Jose California
Diploma
University Overview
- Professional Development Courses:
- Honor Roll (list what semester and year you made the honor roll)
- Academic Achievements and Honors:
- Major in: Medical Assistance /receptionist
- Participated in the (list the event, workshop, or seminar, etc. here)
- 3.5 GPA
- Ranked in Top 10% of class
- Relevant Coursework and Training Programs:
Skills
- Food safety
- Sanitation practices
- Cleanliness and sanitation
- Order taking
- Product presentation
- Food preparation
- Menu planning
- Shrink control
- Weights and measurements
- Honesty and integrity
- Product stocking and rotation
Timeline
Customer Service Representative
Costco
05.2015 - 04.2023
Shop Assistant
Greys boutique
06.2010 - 09.2011
Assistant Manager
Adelaide casino
03.2009 - 04.2010
Deli Assistant/Manager
safeway
04.2000 - 07.2024
Dental Receptionist
Dr Howard low
03.1992 - 12.1994
Dental Front Office Receptionist
Dr Kenneth Follmar
09.1990 - 07.1992
Front Desk Hostess
Velvet Turtle
06.1979 - 11.1982
Brymam School
Diploma from Dental Receptionist,
Brymam School
Diploma
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