Dorothy Mildred Fox
Cairns,QLD
Summary
- Adept at maintaining professionalism and integrity under pressure, I leveraged strong interpersonal skills and policy analysis acumen to exceed team goals at Services Australia. Skilled in community outreach and complaint handling, I consistently enhanced service quality, achieving significant improvements in customer satisfaction and community relations.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Proficient in foundational scientific knowledge gained through rigorous coursework in Bachelor of Medical Science (Specialisation). Possessing strong analytical and problem-solving abilities, adept at data interpretation, and committed to meticulous experimental practices. Currently developing expertise in Clinical Physiology, Biomedical Sciences, and Research. Complemented by excellent communication and collaborative skills, crucial for team-based scientific and clinical environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Public Service Officer
Services Australia
Cairns, QLD
06.2024 - 12.2024
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Actively sought feedback from customers regarding their satisfaction with existing programs.
- Attended conferences and seminars related to best practices within the field of public service.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behaviour when interacting with the Australian Public.
- Communicated effectively with colleagues at all levels of the organization.
- Answered calls and complaints while providing community-oriented public services to improve and enhance quality of life Australia-wide.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Responded quickly to questions and inquiries via phone and email.
- Collaborated with team members to develop innovative solutions to challenging problems.
- Ensured that all documents related to public services were properly filed according to established protocols.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Maintained up-to-date records on the status of projects related to providing better access or increased efficiency for certain types of public services.
Nursing Student
Cairns and Hinterland Hospital and Health Service
Cairns , QLD
11.2023 - 12.2023
- Gained practical experience and developed essential clinical skills during a work placement. Acquired foundational competencies in patient observation, vital sign measurement, and basic wound care. Developed proficiency in assisting with patient mobility, personal care, and activities of daily living, while prioritising patient comfort and dignity. Engaged in effective communication with patients, families, and multidisciplinary healthcare teams, fostering a patient-centered approach to care. Demonstrated a strong commitment to infection control, patient safety protocols, and maintaining accurate documentation within a fast-paced clinical environment.
Drive-Thru Cashier
Mcdonald's
Cairns, QLD
03.2023 - 11.2023
- Informed customers of regular deals or monthly specials to upsell orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
Education
JCU PREP -
James Cook University
Cairns, QLD11-2021
Bachelor of Medical Science (Specialisation) - Clinical Physiology, Biomedical and Research
Central Queensland University
Cairns, QLDBachelor of Science - Nursing
Central Queensland University
Cairns, QLDBachelor of Science - Nursing
James Cook University
QLDHigh School -
St Margaret Mary's College
Townsville, QLDHigh School -
Townsville State High School
Townsville, QLDSkills
- Community outreach
- Policy analysis
- Leadership qualities
- Data interpretation
- Strong interpersonal skills
- Professionalism and integrity
- Complaint handling
- Stress management
- First aid/CPR
- Self-discipline
- Time management abilities
- Basic laboratory skills and safety
- Critical thinking
- Information retrieval and evaluation
- Patient observation
- Active listening
Accomplishments
- Employee of the Year (McDonald's)
- 100 perfect cars in a row, served each car in 2 minutes or less, McDonald's
- Completed employment services training (Services Australia)
- Indigenous and remote training (Services Australia)
- Sports Vice Captain (Faraday), Townsville State High School
- 3rd Runner-Up - 2018 Cross Country, Townsville State High School
Certification
- First Aid and CPR
- First Nations Cross Cultural Competency for Students Badge - CQU
References
References available upon request.
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Bikolano
Native/ Bilingual
Bisaya
Native/ Bilingual
Timeline
Public Service Officer
Services Australia
06.2024 - 12.2024
Nursing Student
Cairns and Hinterland Hospital and Health Service
11.2023 - 12.2023
Drive-Thru Cashier
Mcdonald's
03.2023 - 11.2023
JCU PREP -
James Cook University
Bachelor of Medical Science (Specialisation) - Clinical Physiology, Biomedical and Research
Central Queensland University
Bachelor of Science - Nursing
Central Queensland University
Bachelor of Science - Nursing
James Cook University
High School -
St Margaret Mary's College
High School -
Townsville State High School
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