Dorsa Hesari
Melbourne,Australia
Summary
Personable, driven, & talented Property Manager with extensive experience in the retail, airline, and healthcare industry.
Solid team player with an upbeat, positive attitude & proven skill in establishing rapport with clients.
Motivated to maintain outstanding results and contribute to business success.
With also 4 years experience as a personal care professional, highly skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Nelson Alexander
Melbourne , VIC
10.2022 - Current
- Handle resident complaints and expedited maintenance requests.
- Inspect properties regularly to identify deficiencies and schedule repairs.
- Investigate and resolve property complaints and violations to foster pleasant living environment for residents.
- Develop and maintain strong working relationships with owners and tenants
- Meet with prospective tenants to show property and assess applications or sign leases.
- Facilitate tenant paperwork processing and verification.
- Compose grammatically correct, clear and concise email responses to reflect company tone and style.
- Answer incoming calls and provide highest level of professionalism and knowledgeable service to every customer.
- Coordinate with maintenance and contractors to promote timely turnovers after move-outs.
- Implement rental payment policies and pursue rental arrears via phone calls and emails
Property Manager
Belle Property
Melbourne , VIC
02.2021 - 10.2022
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Processed evictions when necessary in accordance with state laws and procedures.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with owners for the procurement of services such as repairs, renovations, landscaping.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Completed lease applications and verifications, notifying prospects of results.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Agent
VIRGIN Airlines
Hobart , TAS
07.2019 - 02.2021
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Greeted passengers at front desk and engaged in friendly conversations while conducting check-in process.
- Tagged checked baggage with appropriate destination with high accuracy rate.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered incoming calls promptly and professionally within company standards.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Attended training sessions regularly to stay current on new products or services.
Marketing Executive & Administrator
LINK Business
Hobart , TAS
07.2017 - 07.2019
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Created new images, marketing copy and graphics to support successful marketing efforts.
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
- Managed complete database of all files, contacts and project materials.
- Coordinated with vendors to complete projects according to schedule and specifications.
- Wrote professional business correspondence, set up spreadsheets and created presentations.
- Created and provided marketing material to meet business needs.
- Analyzed market trends to evaluate consumer buying habits and competitor strategy.
- Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Personal Carer
Private employer
Hobart , TAS
02.2013 - 07.2017
- Drove clients to doctors' appointments and social outings.
- Assisted clients with maintaining good personal hygiene.
- Performed household tasks such as laundry, cleaning, shopping, meal preparation.
- Supported bathing, dressing and personal care needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored health and well-being of clients and reported significant health changes.
- Encouraged clients to participate in social activities within their community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Improved patient outlook and daily living through compassionate care.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Followed care plan and directions to administer medications.
Education
CPR & First Aid Certificate -
CPR First Aid Training School
Melbourne, VIC06-2023
Certificate IV - Real Estate Practice
Entry Education
02-2021
Certificate IV - Beauty Therapy
TAFE
Hobart12.2016
Certificate IV - Business & Administration
TAFE
Hobart12.2015
Bachelor of Nursing -
Central Queensland University
MelbourneSkills
- Copywriting abilities
- Marketing strategy
- Customer Service
- Microsoft Office expertise
- Adaptive team player
- Sales expertise
- Persuasive written communication skills
- Excellent verbal communication skills
- Strategic planning
- Business development
- POS system operation
- Analytical
- Attention to detail
- Excellent negotiator
- Critical Thinking
- Work Planning
- Complex Problem Solving
- Decision Making
- Skilled Multi-Tasker
- Relationship Building
- Graphic and Media Design
- Layout Design
- Creative Thinking
- Illustration and Design
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Canva expertise
- Organizational skills
- Care Plan Implementation
- Housekeeping
- Compassionate Patient Care
- Nutrition Planning
- Patient Management
- Household Organization
- Client Rapport
- Tact and Diplomacy
- First-Aid and CPR
- Client Relationship Management
Certification
- Working With Children Check
- NDIS
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
References
References available upon request.
Timeline
Property Manager
Nelson Alexander
10.2022 - Current
Property Manager
Belle Property
02.2021 - 10.2022
Customer Service Agent
VIRGIN Airlines
07.2019 - 02.2021
Marketing Executive & Administrator
LINK Business
07.2017 - 07.2019
Personal Carer
Private employer
02.2013 - 07.2017
CPR & First Aid Certificate -
CPR First Aid Training School
Certificate IV - Real Estate Practice
Entry Education
Certificate IV - Beauty Therapy
TAFE
Certificate IV - Business & Administration
TAFE
Bachelor of Nursing -
Central Queensland University
- Working With Children Check
- NDIS
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