Dorsa Mirzabeigi
Baulkham Hills,Australia
Summary
Dynamic leader with a proven track record at BayAudio Hearing Service - Amplifone, enhancing store operations and elevating customer service standards. Expert in retail sales techniques and inventory management, coupled with exceptional interpersonal skills and a commitment to fostering team development. Achieved significant improvements in customer satisfaction and operational efficiency. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
BayAudio Hearing Service - Amplifone
Winston Hills , NSW
08.2022 - Current
- Checking patients' hearing.
- Selling hearing devices appropriate for patients' conditions.
- Running the store.
- Providing customer service.
- Managed advertising and scheduling for hearing checks, ensuring timely appointments and follow-ups.
- Collaborated with audiologists to order, repair, and tune hearing aids, providing comprehensive support to clients.
- Handled claims and invoices, maintained accurate records, and facilitated efficient processing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Implemented campaigns and promotions to help with developing goods and services.
Cashier
Freshworld
Castle Hill, NSW
07.2018 - 07.2022
- Handling transactions
- Scanning the goods and collect payments in an effective manner
- Issuing change, receipts and refunds
- Redeeming stamps and coupons
- Tracking transactions and report discrepancies
- Cross selling products
- Dealing with customer complaints and queries
- Bagging items carefully
- Maintain a tidy checkout area
- Processing returns and checking whether the items are damaged
Health Care Assistant
Parramatta Family Healthcare Clinic
Parramatta, NSW
07.2017 - 11.2018
- Observing, monitoring, and recording patients' conditions by taking temperatures, pulse, respirations and weight
- Communication with patients as well as their relatives and carers
- Assisting with clinical duties
- Providing personal care including infection prevention and control, personal hygiene and overall reassurance, comfort and safety
- Looking after patients' mental, physical, and nutritional health
- Checking and ordering supplies
Gym Instructor Assistant
CMRC
Parramatta, NSW
03.2017 - 07.2018
- Providing general customer service
- Assisting clients with their personal training
- Communicating with clients in various languages from different backgrounds
- Supervising the facility for safety measures
- Creating safe and implementing WHS in the workforce
- Tracking down the names of the clients and registering the new visitors
- Handling the finances
- Designing and implementing fun and sportive activities for the gym participants and the visitors
- Initiating promotion for new programs
Sales Assistant
Mother Grocery extended store
Kermanshah, Iran
06.2017 - 10.2017
- Providing general customer service
- Ensuring the products are fully stocked
- Liaising with other companies to promote the store
- Great team building and engaging with managers and other co-workers to make better service
- Implementing WHS and controlling hazards and risks
- Assisting customers by providing up to date information on products
- Keeping up to date with the market by attending consultation meetings
- Actively ordering and receiving shipments for the store
Coach and Sport Judge
Imam Khomeini Sport Complex
Kermanshah, Iran
- Training athletes
- Preparing the trainees for competitions
- Providing one-on-one assistance to trainees
- Spotting trainees' talents and skills and trying to maximize their capabilities
- Working with individual trainees to help them choose their field and pathway
Education
Diploma of Audiometry
TAFE NSW
NSW06-2026
Bachelor's - Computer Engineering
Jahad Daneshgahi University
Kermanshah, Iran01.2016
Certificate IV - Real Estate Practice
TAFE
Certificate - Gym Instructor
Skills
- Self-motivated
- Hardworking
- Friendly
- Honest
- Quick learner
- Eager to learn new skills
- Excellent interpersonal skills
- Strong commitment
- Work ethics
- Good numeracy
- Competent in Microsoft Office
- Highly punctual
- Great organizational skills
- Communicative
- Ability to work under pressure
- Ability to motivate others
- Ability to energize others
- Personnel development
- Operational budgeting
- Store operations oversight
- Hourly shift management
- Shift scheduling
- Team leadership
- Reliable
- Team development
- Employee supervision and motivation
- Employee engagement
- Retail sales techniques
- Customer feedback analysis
- Bank and safe deposits
- Customer service
- Team motivation
- Employee training
- Training and mentoring
- Retail inventory management
- Customer response
- Friendly and positive
- Customer relations
- Store opening and closing
- Call center experience
- Customer relationship management
Certification
- Certificate IV in Real Estate Practice, TAFE
- Certificate in Floristry
- Certificate in Gym Instructor
Timeline
Store Manager
BayAudio Hearing Service - Amplifone
08.2022 - Current
Cashier
Freshworld
07.2018 - 07.2022
Health Care Assistant
Parramatta Family Healthcare Clinic
07.2017 - 11.2018
Sales Assistant
Mother Grocery extended store
06.2017 - 10.2017
Gym Instructor Assistant
CMRC
03.2017 - 07.2018
Coach and Sport Judge
Imam Khomeini Sport Complex
Diploma of Audiometry
TAFE NSW
Bachelor's - Computer Engineering
Jahad Daneshgahi University
Certificate IV - Real Estate Practice
TAFE
Certificate - Gym Instructor
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