Doug Hope
Norman Park,QLD
Overview
32
32
years of professional experience
Work History
Energy Components SME
Accenture (consulting to APA)
07.2023 - Current
- Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
ERP Program Manager
Mackays Farming Group
11.2020 - 06.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Delivery Stream Lead - Production Optimisation & Gas to Market
Origin Energy
07.2018 - 11.2020
- Managed the upgrade and enhancement of Origin’s CSG trading system (Energy Components’ Revenue, transport and Sales modules)
- Key tasks included: Application upgrade from EC10.3 to EC 12.1, Migration from on premise hosting to private cloud (AWS), Upgrade of all interfaces to decrease risk introduced by problems with incoming and outgoing data (Nominations, Allocations, Forecasts, AEMO reporting etc.), Process changes to reduce risks associated with DOA, Audit compliance etc., Future state design
Data Analytics Project Manager
Tata Consultancy (TCS) Consulting to Shell
04.2017 - 06.2018
- Program management of a data analytics process conducted in partnership with Shell, GE and TCS
- Key responsibilities included: Management of multiple offshore teams delivering various analytics streams, Managing the relationship between TCS, GE and QGC, Presentation and outputs and finding at the process conclusion
Project manager
Virgin Australia Airlines
02.2015 - 03.2017
- Managed a program of large and small projects from conception, through business case approval and on to delivery via both outsourced and internal project resources
- Significant achievements included: Delivering a program of work to introduce a new fare brand structure for Virgin Australia
- This involved managing three streams of work(IT, Change and communication), each with their own PM to enable the holistic change, Delivering a significant upgrade to Virgin’s self-service kiosk capability in very short time scales
- This involved managing overseas software and hardware suppliers, in house and offshore development resources, business process experts and operational staff to deploy the new capability and perform significant business process change
Program Manager, Production systems
QGC (British Gas)
05.2013 - 11.2014
- Managed all aspects of the production systems project portfolio ($6m+ p.a.) with Accenture and TCS providing project and operational resource
- Provided the single point of contact to senior stakeholders across multiple business silos, often with different expectations for project outcomes
- Business areas covered spanned the full Well to LNG plant operational process
- Dedicated delivery team size varied from 20 to 50 depending on life cycle stages
- Took full responsibility for delivery, resourcing, finance and contracts
- Managed to a successful delivery on both schedule and budget across the portfolio
- Managed the relationship with outsourcers (Accenture & TCS) to ensure a minimum of scope change requests across the portfolio
- Delivered large scale configuration implementations between commercial software products
- Co-ordinated the development and deployment of low level interfaces between data gathering and data processing products
- Engaged with key business stakeholders to ensure all parties were working towards common goals and project success and that appropriate time was available from key business users
- Built new, bespoke visualization and reporting platforms
- Implemented and managed an iterative, Agile based,2017 process to deliver constant enhancements to visualization and reporting platform
- Systems implemented included: Tieto Energy Components (Upstream, Pipeline, Midstream and commercial projects), Intranet technologies and platforms, PI / PI AF, PetEx IVM & IPM
Customer Engagement Manager
Rio Tinto
04.2010 - 01.2013
- Acted as the principal point of contact for IS&T operational and financial problem management for Procurement (RTP), Finance, and several mining businesses (RTCA, RTA, ERA)
- Ensured rapid problem resolution by understanding the infrastructure involved, 3rd part suppliers, the key personnel for each problem and the
- Intervened to resolve project delays and disputes through applying Project management techniques such as problem analysis, scope management and stakeholder priority management
- Obtained agreement on annual funding using business knowledge and negotiating between key stakeholders in finance, the business and IS&T
Applications Project Manager
Rio Tinto
11.2006 - 03.2010
- Program and project and managed a number of global application development projects initially with contractor team members then with outsourced and third party suppliers
- Deployed a complex Record management system (Documentum) where the customer was in Canada, the architect in Melbourne and the development team in India
- Managed time and security critical data migration (including user training and change management) from file shares in 5 Asian locations to a SharePoint repository in Australia
- Consolidated information and content from 3 global platforms (eRooms, Plumtree, Lotus Domino) into a single global information repository
- Managed the deployment of a global eRoom document repository
- Delivered several SharePoint document management systems to either; Consolidate current documents; Enhance search abilities or Introduce location metadata
- Migrated all of Rio Tinto’s global XI interfaces to a single instance in Australia
- The end users (both internal and external) were in Canada, France, UK, USA and Australia and the development was outsourced to and Indian development team
- Project managed an RAD / Agile based development and deployment of a business improvement tracking tool that met requirements of four different customer stakeholders
- Project managed an Agile based development and deployment of a business improvement tracking tool that met requirements of four different customer stakeholders.
Project Manager, eDRMS Implementation
Queensland Health
10.2004 - 10.2006
- Completed requirements gathering and pre-planning for a Queensland Health specific electronic document management system.
IT Project Manager
Ernst & Young UK
03.1998 - 11.2002
- Performed IT Lead role in the development, deployment and roll out of EYOnline, a global strategic internet portal to allow collaboration with key clients and targets
- Project Managed the development of Lotus Notes / Domino document management and content management services to service the portal and internal users
- Migrated legacy documents to electronic format using various commercial products.
Project / Resource Manager CAIT (Centre for the Application of Advanced IT)
BICC Communications
03.1996 - 02.1998
- Was recruited to lead a 24 person autonomous development team to improve customer relations and to drive a change to a more ‘commercial’ attitude in the department
- Within 18 months, there was a significant improvement in both the product quality and customer satisfaction.
I.S. Manager Certex USA
Bridon plc.
02.1993 - 01.1996
- Performed 8 business system migrations (from legacy to common system) at Certex companies in the USA, Caribbean, UK & Dubai.
Education
Skills
- Business Analysis
- Software Development Lifecycle
- Requirements Gathering
- Stakeholder Management
- Problem-Solving
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Relationship Building
- Project Leadership
- Analytical Thinking
- Budget Control
- Project Coordination
- Project lifecycle management
- Scope Definition
- Budget Administration
Methodologies
AGILE, PRINCE 2, PMBOK, COBIT, ITIL
Roles And Responsibilities
- Performed 8 business system migrations (from legacy to common system) at Certex companies in the USA, Caribbean, UK & Dubai
- Project manager R&D development projects.
- This scheme is designed as an 18 month introduction to the company. It is project based and, after a 13 week shop floor induction, I was involved in projects in the USA and UK.
Personal Information
Title: IT Project Manager
References
Available on request
Timeline
Energy Components SME
Accenture (consulting to APA)
07.2023 - Current
ERP Program Manager
Mackays Farming Group
11.2020 - 06.2023
Delivery Stream Lead - Production Optimisation & Gas to Market
Origin Energy
07.2018 - 11.2020
Data Analytics Project Manager
Tata Consultancy (TCS) Consulting to Shell
04.2017 - 06.2018
Project manager
Virgin Australia Airlines
02.2015 - 03.2017
Program Manager, Production systems
QGC (British Gas)
05.2013 - 11.2014
Customer Engagement Manager
Rio Tinto
04.2010 - 01.2013
Applications Project Manager
Rio Tinto
11.2006 - 03.2010
Project Manager, eDRMS Implementation
Queensland Health
10.2004 - 10.2006
IT Project Manager
Ernst & Young UK
03.1998 - 11.2002
Project / Resource Manager CAIT (Centre for the Application of Advanced IT)
BICC Communications
03.1996 - 02.1998
I.S. Manager Certex USA
Bridon plc.
02.1993 - 01.1996
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