Douglas Ahern
Toowoomba,QLD
Summary
Professional Bartender with exceptional customer service and drink pouring skills. Keeping work areas clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Simultaneously could manage hotel receptionist, bistro worker, barista, shopfront attendant, service station worker and bartending duties behind one counter with one colleague. Prioritises business success and revenue maximisation with awareness of potential cost burdens including common industry inefficiencies.
Overview
3
3
years of professional experience
Work History
Bartender
Daly Waters Hi-Way Inn
03.2023 - 09.2023
- Served high customer volumes during special events (E.g. Campdrafts in the surrounding area)
- Trained new bartenders on drink preparation, product promotion and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors in order to maximise profit for the business
- Cultivated strong relationships with repeat truckers and station workers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification as well as scanning ID's through the NT's banned drinkers registry.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Developed new signature shots to entice ringers and backpackers in the surrounding area to the pub
- Resolved customer problems and complaints with general manager.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered the business phone for food orders, accommodation bookings and general questions regarding caravan park and the services we offer outside the pub itself including tow truck services
- Completed check-outs and check-ins through guestpoint including taking payments, cash deposits and card details with customer confidentiality as a priority
- Managed multiple tabs and accounts on the system for guests and regular customers.
- Wrote out food orders on dockets consistent with the businesses standards
Bartender
Bargara Beach Hotel
12.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed closing duties exclusively in this role (extensive and thorough bar cleaning)
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Helped management plan and serve bar menu exceeding customer expectations.
- Explained the membership program and rewards to entice customer loyalty
Coach
Modified Rugby Program
09.2020 - 08.2022
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of support for players and their playermentors
- Completed risk and injury assessments as well as weekly reports for my supervisor
Education
HSC And ATAR Score of 96.8 -
Toowoomba Grammar School
Toowoomba, QLD11.2022
Skills
- Responsible Service of Alcohol
- Responsible Service of Gambling
- Fake ID identification
- Excellent Customer Service
- KENO machine operation
- Cash register operation
- Beer pouring experience
- Shot pouring experience
- Post-Mixed drink pouring experience
- Highly Adaptable to workplace conditions
- Changing beer kegs
- New hire training
- Food running
References
Peter Bull- Manager, Hi-way Inn
Phone: 0438 501 417
Timeline
Bartender
Daly Waters Hi-Way Inn
03.2023 - 09.2023
Bartender
Bargara Beach Hotel
12.2022 - 02.2023
Coach
Modified Rugby Program
09.2020 - 08.2022
HSC And ATAR Score of 96.8 -
Toowoomba Grammar School
Similar Profiles
Darius LewisDarius Lewis
Restaurant Busser at Stone Waters InnRestaurant Busser at Stone Waters Inn
Charlie DekkerCharlie Dekker
Photographer at Daly NebraskanPhotographer at Daly Nebraskan
Christopher KassmanChristopher Kassman
Community Service Manager at West Daly Regional CouncilCommunity Service Manager at West Daly Regional Council