Douglas Gibson
Operations Consultant
Melbourne ,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Security Alterations Officer
ASB Bank Limited
01.2014 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Process security alteration requests from solicitors and branches throughout New Zealand
- Security alteration request include Subdivisions, Partial and full discharge of mortgages, change of ownership, change of trustees, registration of easements and covenants and substitution of security
Business and Rural Advancing Officer
ASB Bank Limited
07.2013 - 01.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Advancing Business, Rural and Commercial loan funds to solicitors and branches throughout New Zealand usually involves high dollar value.
- Attention to detail.
- Used coordination and planning skills to achieve results according to settlement dates.
Lending Technician
ASB Bank Limited
06.2002 - 07.2012
- Vetting loan applications from throughout New Zealand and prepare loan documentation according to information contained in the application
- Attention to detail
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Ensure approvals are within authorised credit discretions
- Obtaining and preparing Deed of priority over mortgage where necessary
- Instructing solicitors to prepare Variation of Mortgage in cases where loans exceed banks priority amount
- Vetting company details i.e. registration and shareholder details and preparing unlimited Guarantees from shareholders.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to settlement schedule.
Customer Service Representative - Contact Centre
ASB Bank Limited
10.2000 - 05.2002
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Communicated professionally with colleagues,
Education
No Degree - Science Education
Massey High School
Massey, NZ01.1984
Skills
- Officer Training
- Alterations Support
- Security Proficiency
- Security Managing
- Data Security
- Asset Security
- Security Maintenance
- Alterations
- Security Officer Training
- Security Officer Development
Languages
English
Professional Working
Hindi
Limited Working
Hobbies
Playing guitar
Socialising with mates
Movies
Cooking
Vegetable gardening
Listening to music
Spending time with family
Timeline
Security Alterations Officer
ASB Bank Limited
01.2014 - Current
Business and Rural Advancing Officer
ASB Bank Limited
07.2013 - 01.2014
Lending Technician
ASB Bank Limited
06.2002 - 07.2012
Customer Service Representative - Contact Centre
ASB Bank Limited
10.2000 - 05.2002
No Degree - Science Education
Massey High School
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