Douglas Gilmour
Red Hill ,QLD
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented, consistently executing and completing multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational insights.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
City Winery Brisbane
12.2022 - 04.2024
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Leader of 30-40 staff including 6 direct management reports
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Planned and executed business development of sub-brand of stores (Ardo's Wine), including design and build of 4 additional locations in 2023
- Lead general operations across group, managing $4-6M in annual revenue.
- Developed and executed multiple corporate and ticketed event concepts and experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Operations Manager
City Winery Brisbane
06.2019 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed multi-site hospitality operation including 3 restaurants and catering business.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to improve operational efficiencies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Markets Manager and Business Development Assistant
Godwill Projects
01.2018 - 06.2019
- Motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established time frames.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed, presented and produced new concepts for the business
- Hand on execution of food and farmers markets
- Communicated with up to 200 suppliers and stallholders for ongoing bookings and on the day co-ordination.
Bar and Beverage Director
DG Hotels Groups
06.2013 - 09.2017
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Sales Development
- Budgeting and finance
- Revenue Generation
- Event Planning
- Sales strategy development
- Business Planning
Certification
- Advanced First Aid and CPR Certification
- Fire Safety Advisor Certifcation
- Responsible Management of Licensed Venues Certification
- Licence to operate a forklift truck
Timeline
General Manager
City Winery Brisbane
12.2022 - 04.2024
Operations Manager
City Winery Brisbane
06.2019 - 12.2022
Markets Manager and Business Development Assistant
Godwill Projects
01.2018 - 06.2019
Bar and Beverage Director
DG Hotels Groups
06.2013 - 09.2017
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