Douglas Goldsworthy

Open/Close Branch daily

Telephone & Customer Service

Process Customer Invoices

Manage Assets

Site Visits (Quoting)

Transport Allocator

Relief Branch Manager

Service of equipment

Maintenance of company truck

• Resolved customer complaints to maintain high level of satisfaction.
• Managed branch sales, customer service, finances and recordkeeping.
• Worked directly with customers and associates to handle internal and external complaints and objections.
• Set pricing strategy and discount rates.
• Built relationships with customers and community to establish long-term business growth.
• Increased branch revenue .
• Managed accounts to retain existing relationships and grow share of business.
• Quoting of council tenders
• Total asset management
• Staff management
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Implemented systems and procedures to increase sales.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.