Douglas Kang
Wollongong,NSW
Summary
I am currently a scheduling officer for the Disability Trust looking to further enhance and grow my skills. I have an eye for detail, great customer service skills and an eagerness to learn and adapt to my surroundings whilst adhering to deadlines.
Overview
6
6
years of professional experience
Work History
Scheduling Officer
The Disability Trust
06.2023 - Current
- Streamlined scheduling processes by implementing efficient systems and procedures, resulting in reduced miscommunications and improved productivity.
- Optimized resource allocation for projects by closely monitoring deadlines and adjusting schedules accordingly, ensuring timely completion of tasks.
- Enhanced team collaboration with clear communication of schedule updates and changes, fostering a transparent work environment.
- Monitored employee availability to efficiently manage vacation requests, sick leaves, and overtime hours while maintaining optimal staffing levels.
- Scheduling rosters for 200+ employees spread across 32 residential group homes
STAFFING FACILITATOR
The Disability Trust
09.2020 - 06.2023
- After hours staffing facilitator, Call triaging and rostering
- Review staff availability determining issues with overtime and ensuring staff met their award.
- Enhanced team collaboration with clear communication of schedule updates and changes, fostering a transparent work environment.
- Enabled timely decision-making by providing accurate real-time information on resource availability and utilization rates to management teams.
- Offered real-time scheduling guidance to staff and partners.
- Managed approximately 30 incoming calls, emails and faxes per day from staff, team leaders and clients
ROSTER CLERK
The Disability Trust
01.2020 - 09.2020
- Rostering, Proficient in carelink go system
- Responsible for the scheduling and rostering staff's planned leave across the entire centralised organisation ranging over 100 different group home and other facilities
- Collaborated with department managers for efficient staff allocation and optimal shift coverage.
- Supported employee satisfaction by promptly addressing scheduling concerns and requests for time off.
ASSISTANT RESTAURANT MANAGER/CUSTOMER EXPERIENCE MANAGER
McDonald's
09.2019 - 01.2020
- Assistant restaurant manager to a multi billion dollar corporation, People Management and rostering, staff development and safety
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Managed team of up to 100 restaurant staff, maintaining exceptional customer service and quality standards.
PRODUCT QUALITY MANAGER
McDonald's Figtree
01.2019 - 09.2019
- Inventory and waste management, Ordering
- Improved product quality by implementing rigorous inspection processes and feedback loops.
- Developed and implemented comprehensive training programs for employees to improve overall product quality.
- Managed supplier relationships to guarantee consistent delivery of high-quality materials, fostering strong partnerships.
- Established and tracked quality department goals and objectives.
PEOPLE PERFORMANCE MANAGER
McDonald's Minto
06.2018 - 01.2019
- Crew hiring and training, Crew Development
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Established clear communication channels for employees to voice concerns, promoting a healthier work environment.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
SHIFT SUPERVISOR
McDonald's Figtree
12.2017 - 06.2018
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Education
BBA - Business Management
University of South Australia
Adelaide, SA12.2027
DIPLOMA OF LEADERSHIP AND MANAGEMENT - Business Administration And Management
Australian College of Commerce And Management
Sydney, NSW01.2024
High School Diploma -
SMITH'S HILL HIGH SCHOOL
Wollongong, NSW01.2014
Skills
- Meeting Planning
- Deadline Adherence
- Task Delegation
- Process improvement
- Time management
- Effective communication
- Problem-Solving
- Able to handle stressful situations and pressure
- Eagerness to learn new skills and adapt
References
- Bronwyn Thomas- Senior manager of residential services The Disability Trust, 0499991813
- David Manalo- Risk manager Sydney Metro, 0430203303
Timeline
Scheduling Officer
The Disability Trust
06.2023 - Current
STAFFING FACILITATOR
The Disability Trust
09.2020 - 06.2023
ROSTER CLERK
The Disability Trust
01.2020 - 09.2020
ASSISTANT RESTAURANT MANAGER/CUSTOMER EXPERIENCE MANAGER
McDonald's
09.2019 - 01.2020
PRODUCT QUALITY MANAGER
McDonald's Figtree
01.2019 - 09.2019
PEOPLE PERFORMANCE MANAGER
McDonald's Minto
06.2018 - 01.2019
SHIFT SUPERVISOR
McDonald's Figtree
12.2017 - 06.2018
BBA - Business Management
University of South Australia
DIPLOMA OF LEADERSHIP AND MANAGEMENT - Business Administration And Management
Australian College of Commerce And Management
High School Diploma -
SMITH'S HILL HIGH SCHOOL
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