Douglas Lynch
Parramatta Park,Australia
Summary
Skilled in navigating complex technical issues especially within the Education Queensland environment. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, using a friendly and professional manner to ensure understanding and proper use of software and hardware. Dedicated to continuous learning for quick adaptation.
Overview
10
10
years of professional experience
Work History
Teacher Aide (Primarily IT Department)
Trinity Bay State High School
Cairns , Australia
2022.01 - Current
- Diagnose and repair faults with IT hardware, including PCs, laptops, audiovisual equipment, networking equipment, robotics, drones, 3D printers, laser cutters, printers and PA systems.
- Successfully resolved issues with various software platforms, including macOS, iOS and Windows versions.
- Set up and test equipment for different use cases.
- Educate team members on how to effectively utilize various tools and software.
- Contributed to the education of IT trainees.
- Liaise with other staff to find and implement appropriate IT solutions.
- Advise staff on how to best follow department policy regarding privacy and data protection.
- Source and arrange purchase of appropriate equipment and replacement parts.
- Analyse existing equipment to assist with strategic planning of future purchases.
- Use Active Directory to manage various aspects of the network, including computers, users, and software.
- Respond to and resolve IT support tickets submitted by end-users.
- Install, configure, and troubleshoot hardware and software for end users.
- Conduct security audits and implement security measures to protect against cyber threats.
- Collaborate with other IT teams to resolve complex technical issues.
- Document IT processes and procedures for future reference and training purposes.
- Perform regular backups and disaster recovery procedures.
- Monitor and maintain network infrastructure, including switches and routers.
- User account administration and management.
- IT asset inventory management.
- Assist users with cloud computing and storage solutions.
- Network troubleshooting and diagnostics.
- Network and system scripting.
- Set up and assist users with video conferencing and remote access tools.
- Prepare and install entire computer labs.
Teacher Aide
Trinity Bay State High School
Cairns , Australia
2017.05 - 2022.01
- Use, inspect and maintain workshop equipment, including radial arm saws, wood and metal lathes, drill presses, linishers, mitre saws, thicknessers, arc, MIG and TIG welders, sanders, dust extractors, and various other handheld tools
- Preparation of materials for Industrial Technology and Design classes
- Safety audits and implementation of improvements for classrooms, activities, students and teachers
- Design, create and install classroom equipment and storage solutions
- Use and assist staff with CAD tools and other software
- Create a material ordering database system to help head of department track what needed to be ordered based on project details that are input, as well as the cost per class and student
- Design, create and install various art installations
Air Traffic Controller: Ab-Initio/Trainee
Airservices Australia
Melbourne , Australia
2015.01 - 2016.08
- Issue clearances based on flight plans for departing aircraft
- Communicate with pilots via radio to provide information on weather, flight plans, and other important information
- Update aerodrome information based on current conditions
- Prioritising air and ground traffic while maintaining safety
- Learning and implementing new standards and procedures in a fast paced safety oriented workplace
Storeperson
West Coast Fittings
Perth , Australia
2014.09 - 2015.01
- Warehouse picking and packing
- Assisting customers in choosing correct products
- Sorting incoming stock and restocking
- Clean and maintain workspace and equipment
- Prepare orders and organise transport company for deliveries
Education
Diploma - Information Technology (ICT50220)
Australian Institute of Business & Technology
Upper Mount Gravatt QLD2024-07
Diploma of Aviation - Air Traffic Control
Airservices Australia
Melbourne, Vic01.2015
Skills
- Problem solving
- Troubleshooting
- Attention to detail
- Technical aptitude
- Adaptability
- Ability to communicate effectively
- Good time management skills
References
- Mr Steve Johnson, Head of Department, Bentley Park College (Education Queensland), 07 4040 8152, sjohn145@eq.edu.au
- Paula Ufer, Technical Officer, Trinity Bay State High School (Education Queensland), 07 4037 5269, pufer1@eq.edu.au
Affiliations
- Swimming
- Video Games
- Bush Walking
Timeline
Teacher Aide (Primarily IT Department)
Trinity Bay State High School
2022.01 - Current
Teacher Aide
Trinity Bay State High School
2017.05 - 2022.01
Air Traffic Controller: Ab-Initio/Trainee
Airservices Australia
2015.01 - 2016.08
Storeperson
West Coast Fittings
2014.09 - 2015.01
Diploma - Information Technology (ICT50220)
Australian Institute of Business & Technology
Diploma of Aviation - Air Traffic Control
Airservices Australia
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