Douglas Morton
Wamboin,NSW
Summary
Experienced Lead Technician specializing in system maintenance, quality control, and technical troubleshooting. Proven ability to enhance operational efficiency and optimize workflows.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Lead Technician
The Cleaning Warehouse
Mitchell, ACT
05.2004 - Current
- Directed daily operations, delegating tasks and streamlining workflows to maximize productivity.
- Trained new technicians on cleaning procedures and equipment usage to enhance operational efficiency.
- Assisted junior technicians in resolving complex technical problems.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Communicated with clients to resolve concerns and ensure service satisfaction.
- Recommended corrective and preventive actions to boost product reliability.
- Installed and maintained control systems and other technical components to complete equipment installations.
- Conducted tests on equipment to verify performance and reliability. Tested newly repaired machinery and equipment to confirm proper functionality.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
- Completed training on OEM equipment maintenance, occupational safety, and heavy equipment operations.
- Conducted tests on equipment to verify performance and reliability. Tested newly repaired machinery and equipment to confirm proper functionality.
- Communicated with distributors to acquire necessary equipment and parts for repairs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Attended training sessions to maintain technical expertise and proficiency on equipment.
- Completed scheduled appointments on time to drive quality service.
- Trained users in the use of new software packages or hardware devices.
- Provided technical support to customers and staff on a variety of hardware and software issues.
- Fostered relationships with internal and external customers.
- Followed safety practices to safeguard against injury and damage to property.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Education
Canberra Institute of Tech
Canberra, ACTSkills
- Technical troubleshooting in electronics, hydraulics, pneumatics and electromechanical systems
- Equipment installation
- Safety compliance
- Quality control
- Vendor management
- Customer satisfaction focus
- Customer relationship management
- Effective communication
- Social perceptiveness
- Time management
- Multitasking
- Microsoft office
- Maintenance and repair
Certification
- Cert 3 in Electronincs. Canberra Institute Of tecnology 19194
- Test and tag. Canberra Institute Of tecnology
- National Heavy Vehicle Drivers licence Class HC
Timeline
Lead Technician
The Cleaning Warehouse
05.2004 - Current
Canberra Institute of Tech