Douglas Mouritz
Rockingham,WA
Summary
Proven track record in enhancing delivery efficiency and security measures, notably with Uber Eats and MSS Security. Excelled in route optimization and risk assessment, demonstrating exceptional time management and problem-solving skills. Achieved significant improvements in customer satisfaction and safety protocols, leveraging GPS navigation and teamwork abilities.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Uber Eats
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Security Supervisor
MSS Security
07.2011 - 03.2019
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
Security Officer
Watsonia Dons Small Goods
01.2007 - 05.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Year 10 -
Christian Brothers College
Albany, WA12.1975
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Safe Driving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Route Management
- Safe Driving Record
- GPS Navigation
- Roads and highways knowledge
- GPS Operation
- Vehicle Cleaning and Maintenance
- Delivery Scheduling
- Traffic laws knowledge
- Local routes understanding
- Complex Problem-Solving
- Vehicle Inspection
Timeline
Delivery Driver
Uber Eats
10.2022 - Current
Security Supervisor
MSS Security
07.2011 - 03.2019
Security Officer
Watsonia Dons Small Goods
01.2007 - 05.2011
Year 10 -
Christian Brothers College
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