Douglas Nyarko
Preston
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. A diligent employee possessing a solid understanding of customer needs and conflict resolution, coupled with a strong background in both council oriented and social professions. Aiming to build positive relationships and make meaningful contributions with commitment and drive.
Overview
3
3
years of professional experience
Work History
Lead Collaborator Civil Services
Good Cycles
01.2022 - Current
- Skilled at working both independently and collaboratively in a team environment.
- Supported company sustainability initiatives by promoting eco-friendly practices alongside Citywide & the City of Melbourne.
- Provided one-on-one training for new hires, resulting in stronger staff development and increased productivity.
Customer Contact Officer
Acquire BPO
11.2023 - 04.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Disability Support Worker
Fiona Collis
12.2024 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Improved client independence by developing personalized support plans and building confidence through public transportation.
Kitchen Prep Cook
Va Penne
03.2024 - 12.2024
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Education
Victorian Certificate of Applied Learning - VCE Equivalency Graduate
Northcote High School
Melbourne, VIC11-2021
Skills
- Customer relations
- Friendly, positive attitude
- Problem resolution
- Teamwork and collaboration
Additional Certifications
Certificate II: Hospitality & Kitchen Operations
Swinburne Secondary College
(Obtained 31/10//21)
Responsible Service of Alcohol National Accredited Unit of Competency
SITHFAB002 – Provide responsible service of alcohol
(Obtained 04/11//21)
Timeline
Disability Support Worker
Fiona Collis
12.2024 - Current
Kitchen Prep Cook
Va Penne
03.2024 - 12.2024
Customer Contact Officer
Acquire BPO
11.2023 - 04.2024
Lead Collaborator Civil Services
Good Cycles
01.2022 - Current
Victorian Certificate of Applied Learning - VCE Equivalency Graduate
Northcote High School
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