DOUGLAS PAUL
Yamba
Summary
A hands-on practical person who likes to see a visible result from work, a range of skills interests and abilities that help to relate to many different people. Studying and working towards a career in Community Services in the resent past and intend to make this future working to support people to achieve their independence and a meaningful life. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
13
13
years of professional experience
Work History
Volunteer
Caroona Aged Care
01.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Volunteer, Mentor, At-Risk People
Uniting Church
03.2022 - 12.2022
- Assist learner drivers to acquire their driver's license.
- Reduced instances of negative behaviors by teaching conflict resolution strategies and promoting healthy communication habits.
- Boosted self-esteem for at-risk people through consistent support, encouragement, and positive reinforcement.
- Enhanced mentee performance by providing personalized guidance and support.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Monitored behavior and reported any incidents to appropriate personnel.
- Planned, developed, and implemented strategies to convey information with key decision makers.
Security Guard
Ocean View Hotel URUNGA
01.2015 - 01.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Retail Assistant
Anglican Opportunity Shop
01.2011 - 01.2014
- Customer service, cash register operation, general shop maintenance, processing incoming and outgoing goods
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Worked closely with shift manager to solve problems and handle customer concerns.
Casual Taxi Driving
North Coast Taxi Service Toormina
11.2011 - 01.2014
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
Travel Support Officer
NSW Department of Education and Training
01.2012 - 01.2014
- Providing on-site support for children with special needs as they are transported to and from school
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
Education
Diploma of Community Services -
North Coast TAFE
Coffs Harbour, NSW01.2016
Certificate IV Community Services Disability -
North Coast TAFE
Coffs Harbour, NSW01.2015
Certificate IV Community Services -
North Coast TAFE
Coffs Harbour, NSW01.2014
Certificate II in Security Operations -
JPR Training
Coffs Harbour, NSW01.2014
Certificate IV in Allied Health Assistance -
JPR Training
Sydney, NSW01.2014
Taxi Care, Wheelchair Accessibility. -
NSW Taxi Council
Coffs Harbour, NSW04.2013
Skills
- Time management
- Organizational skills
- Ability to work autonomously
- Administration
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Community Service
- Computer Skills
Hobbies
Stained Glass Construction and Design, Rebuilding and Restoration of Motor vehicles and motorbikes, Building and installation and refurbishment of computers and electronics in general, Handyman,
Timeline
Volunteer
Caroona Aged Care
01.2023 - Current
Volunteer, Mentor, At-Risk People
Uniting Church
03.2022 - 12.2022
Security Guard
Ocean View Hotel URUNGA
01.2015 - 01.2017
Travel Support Officer
NSW Department of Education and Training
01.2012 - 01.2014
Casual Taxi Driving
North Coast Taxi Service Toormina
11.2011 - 01.2014
Retail Assistant
Anglican Opportunity Shop
01.2011 - 01.2014
Diploma of Community Services -
North Coast TAFE
Certificate IV Community Services Disability -
North Coast TAFE
Certificate IV Community Services -
North Coast TAFE
Certificate II in Security Operations -
JPR Training
Certificate IV in Allied Health Assistance -
JPR Training
Taxi Care, Wheelchair Accessibility. -
NSW Taxi Council
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