Douglas Regan

Oceania Consumer Consulting Leader responsible for leading a team of 25 Partners to profitably grow the industry segment with P&L responsibility of over $130M. Leads cross-functional teams to enhance client performance and operational efficiency. Develops strategic relationships with key clients, driving long-term partnership growth. A member of the Consulting leadership team driving the formulation of strategies aligned to enhanced capability development of our offerings.

• Led cross-functional teams to drive strategic initiatives and enhance client engagement.
• Developed and implemented innovative solutions to optimize operational efficiency across projects.
• Fostered relationships with stakeholders to align project goals with business objectives.
• Mentored junior staff, providing guidance on best practices and industry standards.
• Led client portfolios across retail, airlines, beverage, and healthcare, and with consistent double-digit growth FY18–FY21.
• Directed enterprise transformations – including cloud migration, SAP S/4HANA deployment, Salesforce-enabled CX, and data strategy programs.
• Advised boards and executives on data, AI and digital innovation to drive growth, customer engagement and operational efficiency.

• Held P&L accountability for $160M portfolio with 480+ staff, achieving 14% revenue growth and profit over-delivery.
• Built and scaled cloud, digital, analytics, IoT and AI services; launched new offerings and go-to-market strategies.
• Delivered rapid ERP modernization program (SaaS) across Finance, Supply Chain, Procurement and HCM in just 5 months.

• Executive accountable for $150M+ IT project portfolio, reporting directly to Qantas CIO with responsibility for IT Service Management, including infrastructure.
• Improved project delivery success to 85% on-time/on-budget; directed transformational programs reshaping customer and engineering operations.
• Negotiated outsourcing contract restructuring, delivering significant savings while improving service performance.
• End-to-end responsibility for delivery of transformation and IT programs across Optus, managing $40M+ annually.
• Delivered customer care & billing modernization across 5 streams, enabling 40% cost reduction over 3 years.

• Defined and executed global telecom industry go-to-market strategy, driving $600M+ software revenue.
• Established IBM@Interactive joint venture with FutureBrand to deliver global digital branding capabilities