Douglas Robinson
Toronto,NSW
Summary
Dynamic professional with extensive experience in customer service and business management, notably as a Cafe Owner at Daily Coffee Den. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in operating POS systems and maintaining compliance with regulations, ensuring efficient operations and high-quality service delivery.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Coffee Van Operator
Finjitsu Enterprises Pty Ltd
01.2020 - Current
- preparing and serving high-quality coffee and other beverages, taking customer orders, handling payments, maintaining the cleanliness of the van and equipment, and providing excellent customer service in a fast paced environment.
- POS sytems
- Hiring of staff
- Banking
Cafe Owner/operator
Daily Coffee Den
08.2017 - 01.2022
- business management, staff supervision, customer service, marketing and sales, and financial oversight, ensuring the cafe operates efficiently and profitably while creating a welcoming atmosphere.
- serving food and beverages
Drone Operator
Finjitsu Enterprises Pty Ltd
02.2015 - 02.2017
- Operated drones for aerial surveys, inspections, and mapping projects ensuring high-quality data collection.
- Developed and implemented flight plans adhering to safety regulations and operational protocols.
- Conducted routine maintenance checks on drones to ensure optimal performance and compliance with standards.
Bartender
Beach Comber Hotel Toukley
01.2013 - 11.2014
- preparing and serving drinks, interacting with customers, managing bar operations like inventory and cleanliness, and handling payments
- Cash booth operator
- poker machine pay outs
- tab and keno
- open close
Bartender
Ocean Beach Hotel
03.2011 - 02.2013
- preparing and serving drinks, interacting with customers, managing bar operations like inventory and cleanliness, and handling payments
- Change booth operator
- Gaming pay outs etc
Bar Person
Wyong Rugby League Club Group
02.2005 - 01.2008
- preparing and serving drinks, interacting with customers, managing bar operations like inventory and cleanliness, and handling payments. Key responsibilities include verifying customer ages, knowing drink recipes and pairings, maintaining a clean and stocked bar area, and providing excellent customer service to enhance the guest experience.
- Change booth operator
- open and close
- reception
Education
No Degree -
Wyong High
Wyong, NSWSkills
- Safe driving practices
- Effective communication
- Professionalism and courtesy
- Basic computer literacy
- Adherence to regulations
- Record keeping
- Customer service
- Flexibility in scheduling
- Teamwork and collaboration
- Problem-solving
Certification
- Food handling supervisor
- RSA RCG
- First aid
- Drone operator
- driver licence
Timeline
Coffee Van Operator
Finjitsu Enterprises Pty Ltd
01.2020 - Current
Cafe Owner/operator
Daily Coffee Den
08.2017 - 01.2022
Drone Operator
Finjitsu Enterprises Pty Ltd
02.2015 - 02.2017
Bartender
Beach Comber Hotel Toukley
01.2013 - 11.2014
Bartender
Ocean Beach Hotel
03.2011 - 02.2013
Bar Person
Wyong Rugby League Club Group
02.2005 - 01.2008
No Degree -
Wyong High