DOUGLAS SOUSA

• Contributed to a major quality project involving teams from India, USA, Japan, Manila, Zurich, and Dublin.
• Pinpointed enhancements in current procedures catering to client's requirements
• Delivered individualized feedback to maintain high quality.
• Partnered with the policy team for process optimization.
• Shared key figures with project manager via video conferencing
• Compile weekly performance reports for client review
• Trained teams across various countries in client-requested tasks
• Delegated tasks effectively during Team Manager's absence

• Performed quality checks to maintain consistency in Automated System efficiencies
• Developed comprehensive understanding of policies guaranteeing accurate systems
• Escalating support tickets while collaborating with policy, training, engineering departments
• Working with high profile tech/evolving Al
• Classified, translated, and reported identified bugs to engineering team within timelines
• Sustain high performance by keeping a 95% quality control rating and meeting 100% of activity targets
• Providing feedback on daily tasks and suggesting policy updates
• Led training programs for recently hired personnel

• Engaged in Google Maps project to support AI development efforts

Throughout my time in various managerial and customer service roles in Dublin, I developed a robust skill set in team leadership, operational management, and exceptional customer service across diverse food and retail environments.

Key Roles:

Manager, Fudi Coffee Shop
Aug 2021 (1 month)

• Led a team of 4, directing daily operations, staff training, and inventory management to optimize resource utilization and enhance customer experience.

Retail Sales Manager, Subway
Nov 2020 - Jan 2021 (3 months)

• Managed store operations, supervised a team of 3, and upheld financial accuracy through effective cash management and inventory oversight.

Customer Service Representative, SPAR Ireland
Sep 2019 - Nov 2020 (1 year 3 months)

• Provided exceptional service to an average of 250 customers daily, managed online orders, and collaborated with team members to maintain store standards.

Rotisserie Chef, Fallon & Byrne
Mar 2018 - Aug 2019 (1 year 6 months)

• Led the rotisserie station, preparing high-quality dishes for in-house and online customers while maintaining rigorous hygiene standards.

Core Competencies:

• Team Leadership & Training
• Operational Management
• Customer Relationship Management
• Inventory & Resource Optimization
• Financial Accuracy & Cash Management
• Exceptional Communication Skills

In my capacity as a Senior Financial Analyst at SISCOM, I undertook a pivotal role in managing critical financial operations, driving operational efficiency, and contributing to the successful implementation of an advanced financial system.

**Key Contributions and Responsibilities:**

- Oversaw all company bank accounts, strategically managing cash flow allocation and executing bank account transactions to ensure optimal financial liquidity.
- Orchestrated receivables and payables functions, facilitating accurate and timely processing of financial transactions while maintaining rigorous accuracy.
- Proficiently managed payment file processing, seamlessly integrating transactions into the financial system to streamline operational workflows.
- Conducted meticulous reconciliation procedures, assuring the precision and integrity of financial records.
- Assumed responsibility for payroll operations, ensuring timely and accurate compensation for employees.
- Collaborated seamlessly with cross-functional teams, including IT and financial management, to drive the successful migration of manual processes to the Totvs financial system.
- Contributed valuable insights to the enhancement of financial operations, leveraging technology to elevate process standards and outcomes.

My tenure as a Senior Financial Analyst at SISCOM underscores my proficiency in financial management, meticulous attention to detail, and collaborative approach to driving process improvements.

As a dedicated Monitoring Analyst at CIP - Câmara Interbancária de Pagamentos, I played a pivotal role in ensuring the seamless operation of the financial market infrastructure encompassing 10 critical systems. My responsibilities included vigilant monitoring, proactive issue resolution, participant support, and active engagement in a transformative billing platform project.

**Key Contributions and Responsibilities:**

- Conducted meticulous monitoring of the financial market infrastructure, proficiently managing 10 interconnected systems to ensure uninterrupted operations.
- Executed comprehensive operational checklists, systematically verifying the functionality of IMF systems, and promptly addressing any identified issues or anomalies.
- Proactively engaged with participants and internal support teams to swiftly identify and rectify processing problems or deviations, ensuring optimal system performance.
- Recorded occurrences, customer requests, and systemic deviations in specific systems, contributing to accurate and comprehensive documentation.
- Responded to internal CIP area requests and participant inquiries through dedicated tools, demonstrating a commitment to efficient and effective issue resolution.
- Provided expert assistance to CIP participants, offering timely support via phone and email to address inquiries and resolve issues.
- Contributed actively to validation and approval activities for corrections and systemic improvements (Guide Test) in existing systems, driving operational enhancements.
- Significantly contributed to the New Billing Platform project, which centralized payment slip data from various Issuing Institutions in a secure and reliable CIP database.
- Collaborated in presenting payer-verified bank slip data from the central database to facilitate confident and secure payments, enhancing customer experience.

My journey into the professional world began at Omni Banco & Financeira, where I held a significant role as a Financial Analyst. During my tenure, I managed crucial financial functions, demonstrating proficiency in payments and receipts, reconciliation, system processing, and cash flow management.

**Key Contributions and Responsibilities:**

- Efficiently managed the end-to-end process of payments and receipts, ensuring accuracy and timeliness in financial transactions.
- Conducted meticulous bank reconciliations, expertly aligning records to maintain precise financial integrity.
- Skillfully processed return files within the Oracle financial system, adeptly identifying and addressing inconsistencies.
- Assumed a pivotal role in provisioning expenses within the cash flow, contributing to a comprehensive financial overview.
- Orchestrated bank transactions and facilitated seamless payments for both expenses and employee compensation.
- Collaborated closely with cross-functional teams to ensure streamlined financial operations, supporting organizational goals.
- Demonstrated astute problem-solving abilities, resolving financial discrepancies promptly and effectively.
- Upheld rigorous adherence to financial regulations and internal controls, ensuring compliance and accuracy in all processes.

My time as a Financial Analyst at Omni Banco & Financeira underscores my expertise in financial management, meticulous attention to detail, and my commitment to maintaining accurate and streamlined financial processes.