Douha Moubarak
MELBOURNE,Australia
Summary
I am an ambitious and meticulous second year Commerce student with first-hand experience in supervisory and administrative roles. Through my current role as supervisor at Woolworths, I serve as a bridge between management and team members and translate complex concepts into accessible language in order to facilitate a seamless collaboration. I recognize and appreciate the distinct growth that comes with a good challenge and I am eager to enter the retail industry to gain exposure to the strategic and operational aspects of technology integration, enhancing customer experiences, and driving sales success, leveraging both my academic knowledge and professional experience to contribute effectively to team goals in a dynamic and customer-focused environment.
Overview
3
3
years of professional experience
Work History
Team Supervisor
Woolworths Supermarkets
Melbourne , Victoria
05.2022 - Current
- Promoted to a leadership position in recognition of a strong work ethic and exceptional customer service.
- Led team by answering questions and solving complex problems daily.
- Delegated daily tasks to team members to optimize group productivity.
- Trained employees on daily tasks and coached to improve performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Answered questions about current promotions and resolved issues according to store policies.
Polling Assistant (casual)
Australian Electoral Commission
Melbourne , Victoria
05.2022 - Current
- Helped new voters complete registration paperwork and sign-in procedures.
- Asked questions to obtain voter's name, address and age.
- Closed polling location at end of voting period to calculate and organize final amount of votes.
- Aided non-English and limited-English speaking voters in voting booths.
- Maintained positive working relationship with the officer in charge and fellow staff and management.
- Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
- Collected necessary information from voters to determine correct voting location and ballot.
Team Member
Burger Basement
Pascoe Vale, VIC
02.2022 - 06.2022
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks and collected payments from customers.
- Stocked server areas with supplies before, during and after shifts.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Bachelor of Commerce - Majoring in Finance And Management
La Trobe University
Bundoora11-2025
Year 12 VCE
Darul Ulum College of Victoria
Melbourne, Victoria 11.2021
Skills
- Excellent interpersonal communication skills
- Work well in both teams and independently
- Punctual and diligent personality
- Bilingual (Arabic and English)
- Am able to think on my feet
- High attention to detail
- Critical thinker
- Computer proficiency
- Staff training and Mentoring experience
Accomplishments
- Promoted from Customer Service Representative to Team supervisor in less than 12 months.
- Received an ATAR of 90+ in the year 12.
- Started my own business at the age of 18.
References
References available upon request.
Timeline
Team Supervisor
Woolworths Supermarkets
05.2022 - Current
Polling Assistant (casual)
Australian Electoral Commission
05.2022 - Current
Team Member
Burger Basement
02.2022 - 06.2022
Bachelor of Commerce - Majoring in Finance And Management
La Trobe University
Year 12 VCE
Darul Ulum College of Victoria
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