Summary
Overview
Work History
Education
Skills
Languages
Education And Certifications
Timeline
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Dounya Mayhoub

Dounya Mayhoub

Melbourne,Australia

Summary

Dedicated and detail-oriented administrative professional with extensive experience in customer service, individual support, and office operations. Strong background in scheduling, data entry, record keeping, and team support, complemented by hands-on experience as an Administrative Assistant at SupportSquare. Proven ability to manage multiple tasks efficiently, maintain accuracy in documentation, and support smooth office operations. Played a key role in coordinating schedules, managing correspondence, and assisting management with daily administrative functions. Skilled in communication, problem-solving, and multitasking, with a strong commitment to reliability, professionalism, and contributing positively to team environments. Passionate about building a long-term administrative career, with potential for full-time hours, and leveraging prior experience in customer-facing and support roles to ensure excellence in office administration. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

5
5
years of professional experience

Work History

Administrative Assistant / Secretary

SupportSquare
, VIC
03.2025 - Current
  • Coordinated daily office operations, including scheduling and correspondence management.
  • Managed data entry, filing systems, and document organization to enhance efficiency.
  • Provided comprehensive administrative support to management and staff for seamless operations.
  • Managed daily office operations to ensure smooth workflow and efficiency.
  • Implemented filing systems to maintain organized records and documents.

Convenience Store Clerk

Craigieburn
03.2022 - 02.2025
  • Operated point-of-sale systems and managed cash handling procedures
  • Provided high-quality customer service and addressed inquiries
  • Maintained inventory, performed stock control, and ensured store presentation

Individual Support Worker

People First Healthcare
03.2023 - 01.2025
  • Delivered personalized support to clients with diverse care needs
  • Maintained accurate documentation and care records
  • Demonstrated strong communication, empathy, and adherence to confidentiality standards

Crew Member

KFC Roxburgh Park & Craigieburn
03.2021 - 12.2024
  • Provided excellent customer service in a fast-paced environment
  • Trained new staff, managed cash, and ensured compliance with food safety regulations
  • Oversaw daily cleaning and organizational responsibilities

Customer Service Assistant

Coles Merrifield
10.2021 - 11.2022
  • Assisted customers across various departments
  • Operated checkout systems and maintained stock accuracy
  • Worked collaboratively within a team to meet operational targets

Education

Certificate III - Hairdressing

Francapelli Academy
Melbourne, VIC
10-2025

Certificate III - Individual Support

McCarthy Learning
Melbourne, VIC
03-2023

VCE - Years 11–12

Hume Anglican Grammar
Craigieburn, VIC
10-2022

Skills

  • Administrative support and organization
  • Communication skills
  • Time management
  • Office administration
  • Scheduling and calendar management
  • Customer service and communication
  • Cash handling and POS operation
  • Record keeping and documentation
  • Time management and multitasking
  • Team collaboration and support
  • Problem-solving and adaptability
  • Workplace health and safety awareness
  • Confidentiality and discretion

Languages

  • English (Fluent)
  • Arabic (Fluent)

Education And Certifications

  • VCE (Years 11–12)
  • Certificate III in Hairdressing
  • Certificate III in Individual Support
  • First Aid & CPR (Renewed upon request)

Timeline

Administrative Assistant / Secretary

SupportSquare
03.2025 - Current

Individual Support Worker

People First Healthcare
03.2023 - 01.2025

Convenience Store Clerk

Craigieburn
03.2022 - 02.2025

Customer Service Assistant

Coles Merrifield
10.2021 - 11.2022

Crew Member

KFC Roxburgh Park & Craigieburn
03.2021 - 12.2024

Certificate III - Hairdressing

Francapelli Academy

Certificate III - Individual Support

McCarthy Learning

VCE - Years 11–12

Hume Anglican Grammar
Dounya Mayhoub